Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-04.
Residents consistently praise Juan Benitez and the maintenance team for fast, professional repairs, and leasing staff (Cinthia, Elise) for smooth move-ins. The property feels safe, is well-maintained, and offers quality amenities including a resort pool and new gym. Noise from paper-thin walls between units is a persistent issue, particularly on lower floors; some residents report delayed emergency maintenance responses and lingering communication gaps from management during initial occupancy.
Last verified 2026-09-16
As published by the business on its own website; not independently verified.
Aston has sustained severe management and maintenance failures across years. Laundry and plumbing remain broken with no fixes. Office is unstaffed and inaccessible by phone, management ignores repair requests and withholds deposits. Rent payment system malfunctions and imposes extra charges.
Strong first impressions and unit quality attract residents, with staff like Asia and Tamira earning consistent praise for leasing attentiveness. Satisfaction deteriorates after move-in: multiple residents report repeated billing errors requiring calls to resolve, security neglect after car break-ins, and management unresponsiveness since RPM's transition from Cortland a year ago. Long-term residents cite $500 monthly rent hikes and frustration at being charged for management errors.
Over seven years, residents consistently praise the townhome design, quiet grounds, and Alejandra's responsiveness. The property offers spacious units with rooftop patios, garages, and hardwood floors in a location near UTSW medical center. However, recent reports of deferred critical repairs-prolonged AC failure during extreme heat and incomplete water damage remediation-reveal gaps in maintenance execution and accountability despite management's stated responsiveness.
Last updated 2026-09-16