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Axis Kessler Park

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 194 Google reviews · How we rank ›

3.6(194) 62 composite score See reviews on Google ✓ Google-verified
LuxuryAffordable Housing
Axis Kessler Park
Location
Oak Cliff, Dallas
Services
Luxury, Affordable Housing
Reviews
194
Ranking
#463 in Luxury
Best for
Professionals seeking modern finishes and community engagement, provided expectations around move-in condition and management consistency are realistic.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

Residents and prospects describe a split experience. Some praise the modern units and highlight staff like Tina and Robertina for genuine help and smooth leasing, while others praise organized events and friendly neighbors. However, a substantial portion report serious issues: roach infestations in move-in-ready units, staff rudeness (particularly from an employee named Norma), poor apartment condition at turnover, slow or incomplete maintenance repairs, and deposit disputes without clear communication. New residents report arriving to apartments with broken fixtures, dirty carpets, and pest problems that suggest inadequate turnover cleaning and inspection standards.

Move-in experience and ongoing maintenance are the weak points. While some staff members stand out as helpful and the community itself has potential, systemic issues with unit preparation and management responsiveness appear to persist, creating a stark contrast between the modern aesthetic and the lived experience.

Praised for
  • welcoming staff (select team members)
  • modern apartment finishes
  • organized community events
  • professional lease processing
  • responsive maintenance (occasional)
Watch-outs
  • roach infestation widespread
  • unresponsive/rude staff inconsistency
  • poor move-in readiness and cleanliness
  • slow maintenance response
  • deposit/billing disputes and lack of communication
responsive-managementpoor-communicationmaintenance-slowpest-problemsfriendly-staffunresponsive-officemodern-amenitiesunexpected-fees
Best for: Professionals seeking modern finishes and community engagement, provided expectations around move-in condition and management consistency are realistic.
Think twice if: Cleanliness and maintenance responsiveness matter to you; multiple residents report roaches and incomplete repairs despite rent over $2,000/month.

What Reviewers Like

  • modern unit finishes and design
  • staff professionalism from select team members
  • community events and engagement
  • pet-friendly policy and Essential Worker Program

What to Know Before You Tour

  • Staff members named Tina, Robertina, and Emily praised for professionalism and problem-solving
  • Staff member Norma consistently cited as rude, dismissive, and unprofessional during tours and move-in
  • Move-in condition complaints include roaches in cabinets and baseboards, missing smoke detectors, broken garage door, unusable dryers, leaking faucets, unprepared units
  • Maintenance issues: washing machines patched rather than replaced, broken garage doors left unfixed for months, flood damage
  • Deposit disputes reported with no communication on remaining balances
  • Community events organized monthly

What Stands Out

Luxury
Modern finishes praised, but move-in readiness and cleanliness fall short of luxury pricing; pest and maintenance issues undermine upscale positioning.
Affordable Housing
Business states Essential Worker Living Program and Housing Choice Voucher acceptance, but limited review evidence on this specific service.

Compare with Nearby Apartments

  • Rated 3.6 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 72% of the businesses in this directory.

How We Scored It

How We Score
Star rating 9
Review volume 99
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating Breakdown

5
109
4
15
3
6
2
13
1
51

Location & Contact

Address
2400 Fort Worth Ave, Dallas, TX 75211
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Apartment rentalsPet-friendly housingModern apartmentsCommunity amenitiesEssential Worker Living ProgramHousing Choice Voucher programTours

As published by the business on its own website; not independently verified.

Enquire about Axis Kessler Park

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Frequently Asked Questions

What programs does Axis Kessler Park offer for lower-income residents?
Their website lists an Essential Worker Living Program and Housing Choice Voucher program acceptance.
When should I expect my move-in apartment to be cleaned and ready?
Recent residents report arriving to units with roaches, dirty carpets, broken fixtures, and missing equipment; multiple complaints suggest inadequate turnover standards despite $2,000+ rents.
How long do maintenance requests typically take to resolve?
Responses vary. Some residents report timely fixes; others describe months-long delays (e.g., broken garage door, non-functional washing machines left unrepaired).

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Since a new management team arrived (Shauna, Michael, Amy), residents report cleaner apartments, visible repairs to hallways and pool, and notably friendlier staff. However, scattered complaints persist: maintenance backlogs lasting weeks, AC outages unresolved for over a month, pest issues on the first floor, broken elevators, and billing confusion including disputed charges and missing refunds. Security remains a concern, with reports of car break-ins and a gate system that forces residents toward unsafe side exits. The community feels in transition, with strong appreciation for recent improvements undercut by inconsistent follow-through on repairs and office reachability during business hours.

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Skyline at Kessler
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Skyline at Kessler divides sharply: nearly 70% of reviewers give five stars and praise leasing staff like Miranda and Angie for getting them approved same-day and giving thorough tours. Long-term residents report feeling safe and value the pool and gym. The other 27% describe serious problems including vehicle theft, a broken gate left open for a year, mold and roaches in units, and nightly noise that disrupts sleep. These residents also report surprise fees at move-out and management that turns dismissive when conflicts arise. The gap reflects inconsistent experience depending on which building or unit you enter and when you move. Clean amenities and helpful staff do not offset reports of inadequate security, maintenance lapses, and billing practices that residents view as deceptive. Anyone considering this property should ask specifically about security measures, obtain written confirmation of all fees upfront, and visit late evening to gauge noise levels from neighbors and the pool.

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Residents report widespread neglect across maintenance, safety, and management. Recurring problems include slow or incomplete repairs, pest infestations, water damage, and deteriorated common areas. A handful of older positive reviews mention good staff and location, but 64% of recent ratings are one or two stars, reflecting sustained tenant dissatisfaction.

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Last updated 2026-09-16