Aventine underwent a sharp management change about two months ago, and residents report a marked improvement in office responsiveness under new leadership (Shauna, Kayla, Amy). Maintenance technician Luis and his team address work orders consistently now, and staff greet residents warmly. However, systemic problems persist: four elevators remain offline for weeks at a time, AC repairs drag on 19-41 days, parking is chronically full, hallways smell and collect trash, and pest control is inconsistent. Residents with families and those without a car should consider the practical gaps carefully.
Security remains the deepest concern. A 2024 incident left staff traumatized, and car break-ins continue with no cameras. Homeless occupants in stairwells and hallways have been reported, and guests risk being towed from parking without warning. The $250-plus cost of towing plus time off work has angered several residents. Entry gates often remain locked to "fix" the system, forcing unsafe use of side doors with broken handles.
Last verified 2026-08-13
As listed on Google.
Credentials claimed:Texas RE Commission Protection Notice
As published by the business on its own website; not independently verified.
Oakwood delivers on affordability and responsive leasing staff, particularly Luz and Gina, who handle requests promptly. Spacious layouts and family-friendly management draw long-term residents. However, recent complaints about AC failures, towing enforcement, and maintenance inconsistency suggest quality issues are growing despite the strong reputation in the office.
Staff and long-term residents praise Holiday Hills for friendliness, community events, and spacious layouts. However, repeated complaints over several years document persistent rat and roach infestations, mold in bathrooms, maintenance delays, and escalating noise from tenants. The property shows a stark divide: established residents with good experiences versus newer tenants reporting serious habitability concerns.
Older residents often praise the peaceful grounds and professional care from manager Michael, especially during move-in. However, persistent complaints about unresponsive maintenance, locked office doors, and rude leasing staff create frustration. Families report month-long waits for repairs, withheld deposits, and dismissive treatment when raising issues. The complex works well when managed directly by Michael but falters when dealing with front-office staff and maintenance scheduling.
Last updated 2026-08-13