The Union at River East
Move-in satisfaction quickly fades once residents encounter issues. Orlando and the maintenance team (Ryan) earn repeated praise for speed and courtesy, but serious safety problems, billing errors, and unresponsive management after lease signing create deep frustration. A few residents have experienced long-term broken security gates, theft from vehicles, unresolved neighbor disputes requiring police calls, and disputed charges sent to collections despite prior payment documentation. Management's tone and follow-through on repairs and disability accommodations concern those paying $1,800 monthly. The complex offers genuinely valued amenities (pool, outdoor spaces, lounge areas) and a smooth application journey with Orlando, but the disconnect between pre-lease attentiveness and post-lease responsiveness is the defining complaint. Residents consistently note management ignores emails and office visits about safety, maintenance, and billing matters.
