Windsor Fitzhugh Apartments
Staff at the leasing office, particularly Kenya and Talia, earn consistent praise for making tours and renewals smooth and welcoming; maintenance responds quickly to requests. However, a cluster of recent reviews documents sustained rodent problems across units that management allegedly ignored for months, alongside recurring car theft and break-in complaints linked to faulty security cameras and unsecured doors. Residents also report understaffing at the front office and disputed move-out charges. The property's location near downtown, Deep Ellum, and Uptown Dallas, combined with amenities like the rooftop lounge and fitness center, appeals to many residents. Yet the rodent crisis, unresolved security gaps, and handling of tenant complaints have shaken confidence in management's ability or willingness to address serious habitability and safety issues once they surface.
