Staff at the leasing office, particularly Kenya and Talia, earn consistent praise for making tours and renewals smooth and welcoming; maintenance responds quickly to requests. However, a cluster of recent reviews documents sustained rodent problems across units that management allegedly ignored for months, alongside recurring car theft and break-in complaints linked to faulty security cameras and unsecured doors. Residents also report understaffing at the front office and disputed move-out charges.
The property's location near downtown, Deep Ellum, and Uptown Dallas, combined with amenities like the rooftop lounge and fitness center, appeals to many residents. Yet the rodent crisis, unresolved security gaps, and handling of tenant complaints have shaken confidence in management's ability or willingness to address serious habitability and safety issues once they surface.
Recent shift: A sharp negative shift occurred approximately 8 months ago when multiple residents reported sustained rodent infestations across units alongside security camera failures and vehicle theft concerns. Prior to that period, reviews were predominantly positive and centered on leasing staff and maintenance quality.
Last verified 2026-08-13
As listed on Google.
Credentials claimed:#1 Ranked Property Management Company for Resident Satisfaction by Grace Hill Excellence Awards for the fifth consecutive year
As published by the business on its own website; not independently verified.
Most residents report unresponsive management, ignored maintenance requests, and recurring pest and mold problems. Recent staff changes offer limited hope, but long-standing complaints about rent processing errors, poor unit conditions, and staff rudeness dominate the feedback. Affordability appears offset by operational failures and tenant safety concerns.
Reviewers from several years ago praised the location and assigned parking, but recent complaints dominate. Pests, broken pool, rotted wood, leaking ceilings, and management unresponsiveness feature heavily in current resident reports. Security issues including car theft and unauthorized entry have also surfaced.
Israel and the maintenance team define the living experience here, with residents repeatedly praising quick fixes and genuine care. The leasing staff (Corey, Britt, Amy, Brittney, Alma, Tyler, Rosie) earn consistent recognition for friendliness and problem-solving. Recent management transition brought higher rents and community fees tied to ongoing upgrades (washers/dryers, pool, landscaping, keypads). Location near Katy Trail and Knox Henderson, plus a quiet, safe community, attract long-term residents despite concerns about pricing. Staff turnover remains minimal.
Last updated 2026-08-13