Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.
Most reviews describe unresponsive management, ignored maintenance requests, and unsanitary conditions including bugs and mold. A single recent five-star review hints at management changes, but the overwhelming pattern over the past year is tenants feeling uncared-for and frustrated by property upkeep failures.
Recent shift: One five-star review three weeks ago mentions a new manager and things being "in place," breaking a year-long pattern of one-star complaints; too soon to confirm sustained improvement.
Last verified 2026-09-16
As listed on Google.
Credentials claimed:Equal housing opportunity
As published by the business on its own website; not independently verified.
Long-term residents consistently praise quick maintenance turnaround, engaged management, and recently upgraded pools and fitness facilities. The leasing office handles requests promptly, staff including Robert and Rodney are named for going above and beyond, and the Old East Dallas location offers walkability with reasonable pricing for the amenities package.
Leasing staff like Talia, Kenya, and Therin earn consistent praise for patience and genuine care during tours and renewals. The Old East Dallas location near Knox/Henderson draws residents seeking walkable, urban proximity to Uptown and Deep Ellum. However, a cluster of one-star reviews from nine months ago documents a rat infestation that persisted for months despite tenant complaints. Reviews allege management asked tenants to sign liability waivers before transferring and disputed repair charges after move-out. Separately, multiple residents report ongoing car theft and break-ins with non-functional security cameras, and front-office staffing gaps have caused check-in delays.
Residents consistently praise the maintenance crew, particularly Israel, for swift replies and genuine care that extends beyond the immediate repair. Office staff like Corey and Britt earn recognition for patient, responsive help with lease questions and transitions. Recent renovations to the pool, gym, and building keypads signal active investment, though rent increases and newly-imposed community fees trouble some residents. The Knox Henderson location and quiet, safe grounds appeal to long-term renters who feel the staff effort outweighs the aging finishes.
Last updated 2026-09-16