Israel and the maintenance team define the living experience here, with residents repeatedly praising quick fixes and genuine care. The leasing staff (Corey, Britt, Amy, Brittney, Alma, Tyler, Rosie) earn consistent recognition for friendliness and problem-solving.
Recent management transition brought higher rents and community fees tied to ongoing upgrades (washers/dryers, pool, landscaping, keypads). Location near Katy Trail and Knox Henderson, plus a quiet, safe community, attract long-term residents despite concerns about pricing. Staff turnover remains minimal.
Last verified 2026-08-13
As listed on Google.
As published by the business on its own website; not independently verified.
Most residents report unresponsive management, ignored maintenance requests, and recurring pest and mold problems. Recent staff changes offer limited hope, but long-standing complaints about rent processing errors, poor unit conditions, and staff rudeness dominate the feedback. Affordability appears offset by operational failures and tenant safety concerns.
Staff at the leasing office, particularly Kenya and Talia, earn consistent praise for making tours and renewals smooth and welcoming; maintenance responds quickly to requests. However, a cluster of recent reviews documents sustained rodent problems across units that management allegedly ignored for months, alongside recurring car theft and break-in complaints linked to faulty security cameras and unsecured doors. Residents also report understaffing at the front office and disputed move-out charges. The property's location near downtown, Deep Ellum, and Uptown Dallas, combined with amenities like the rooftop lounge and fitness center, appeals to many residents. Yet the rodent crisis, unresolved security gaps, and handling of tenant complaints have shaken confidence in management's ability or willingness to address serious habitability and safety issues once they surface.
Half the reviews praise affordability and occasional staff standouts, but the other half describe systemic decay: cockroach infestations, mold in multiple units, broken elevators and AC units left unfixed for months, and hallways soaked with pet waste. Move-out billing appears designed to strip deposits and charge $650–$750 on top, even for spotless units. A 5-year resident notes that management quality collapsed after an ownership change, with four leasing directors in succession and security so compromised that guests learned to bypass broken gates. The complex trades lower rent for chronic neglect. Maintenance crew members earn individual praise for speed and professionalism, and some leasing agents help with move-in smoothly, but these wins are drowned out by foundation-level failures: mold spreading from air vents, roaches arriving within weeks, and a pattern of retaliatory fees that residents describe as deliberate company strategy.
Last updated 2026-08-13