Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.
Attractive apartments and good leasing staff like Jennifer mask serious operational failures once residents move in. Most complaints center on unresponsive management, recurring fire alarms, pest problems, and security lapses including break-ins and weeks-long access system failures that left doors propped open.
Recent shift: Negative trajectory: the most recent one-star review (2 days ago) describes an ongoing months-long pest infestation with unresponsive management; a review from 4 months ago was five-star positive, but the preceding 11 consecutive reviews spanning 6 months are predominantly one-star with systemic complaints about access, fire alarms, security, and communication.
Last verified 2026-09-16
As listed on Google.
Credentials claimed:Pet-friendly, No-smoking, Equal housing opportunity, Accessibility
As published by the business on its own website; not independently verified.
Residents report a sharp divide between front-line staff, who earn praise for attentiveness and efficiency, and management, which is often unresponsive and slow to address serious issues. Security problems dominate complaints: multiple car break-ins, carjackings, package theft, and broken gates that remained unfixed despite monthly security fees. Some tenants also cite water damage, mold, noise complaints unresolved, and dirty grounds.
The Ash draws divided opinions shaped by location and amenities versus serious operational failures. Residents working with individual staff like Jennifer M, Taner, or Dulce report excellent one-on-one service and enjoy the pool, fitness center, and proximity to White Rock Lake trails and Mockingbird Station. Management responsiveness crumbles once leasing is done: phone calls go unanswered, emails take days to reply, and packages disappear. The cost runs higher. Security breaches are severe and recurrent-garage doors stay broken, allowing vehicle break-ins and theft; at least one resident reported staff used their code to enter and steal from their unit during occupancy. Move-in conditions have ranged from roach infestations and broken appliances to occupied units with squatters and structural damage. The security deposit disputes stand out: residents report funds withheld for 11 months or longer without itemized statements and sent to collections without notice, contrary to Texas Property Code.
The property is split between reliably positive experiences with named staff (Jennifer Medrano, Taner) and overwhelming complaints about corporate management failures. Those five-star reviews cite smooth leasing processes and helpful individual agents, but they sit against 44% one- or two-star ratings documenting systemic problems: stolen packages, unlocked security doors, broken elevators for months, unresponsive property managers (Juanna Goodwin, Nayive, Sarina, Jaquelyn), and delayed maintenance (one AC repair took over a month). Residents describe being sent to collections without notice, overcharged hundreds of dollars, charged for "wear and tear" after five years, and entrance by maintenance without warning or knocking. The property underwent management changes that residents cite as the turning point toward decline. Those who lived through the earlier era found it acceptable for the location and price; newer residents under the current S2 management report the complex feeling neglected compared to sister properties. Multiple long-term residents moved out explicitly due to these management and maintenance failures. The location (near trails, walkable area) and occasional agent-level professionalism are the only bright spots in otherwise consistent accounts of poor communication, unfinished repairs, and a corporate approach that prioritizes rent collection over tenant livability.
Last updated 2026-09-16