The Ash at The Branch
The Ash draws divided opinions shaped by location and amenities versus serious operational failures. Residents working with individual staff like Jennifer M, Taner, or Dulce report excellent one-on-one service and enjoy the pool, fitness center, and proximity to White Rock Lake trails and Mockingbird Station. Management responsiveness crumbles once leasing is done: phone calls go unanswered, emails take days to reply, and packages disappear. The cost runs higher. Security breaches are severe and recurrent-garage doors stay broken, allowing vehicle break-ins and theft; at least one resident reported staff used their code to enter and steal from their unit during occupancy. Move-in conditions have ranged from roach infestations and broken appliances to occupied units with squatters and structural damage. The security deposit disputes stand out: residents report funds withheld for 11 months or longer without itemized statements and sent to collections without notice, contrary to Texas Property Code.
