DFW Multifamily Property Directory
Menu
Start Your Search

The Ash at The Branch

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 276 Google reviews · How we rank ›

3.2(276) 59 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise Apartments
The Ash at The Branch
Service
Luxury High-Rise Apartments
Reviews
276

What we found

The Ash draws residents who value walkable Northeast Dallas living near White Rock and Mockingbird Station, but experiences divide sharply on management. Leasing staff like Jennifer M, Taner, and Adin Morris earn consistent five-star praise for attentiveness and follow-through. Simultaneously, residents report phones that go unanswered for weeks, unresolved collections sent without notice, entry procedures that fail on move-in, and security gaps (unlocked doors, broken fobs, malfunctioning alarms) management won't fix. The pool, fitness center, and pet amenities work well; move-in readiness and ongoing communication do not.

For those who connect with specific staff members early and demand written documentation, the location and finishes appeal. Those expecting responsive management across the board should look elsewhere, and potential residents should verify unit readiness and security protocols before signing.

Praised for
  • responsive staff members stand out
  • clean amenities and facilities
  • excellent location and walkability
  • pet-friendly with quality park and spa
Watch-outs
  • management unresponsive to calls and emails
  • entry and security failures
  • poor move-in unit condition
  • unresolved billing and collections issues
friendly-staffunresponsive-officepoor-communicationmodern-amenitiessecure-parking
Best for: Professionals and dog owners who prioritize location and value early leasing staff support.
Think twice if: You need reliable management contact methods or expect responsive follow-through after move-in.

What's working here

  • Walkable location near White Rock and Mockingbird Station
  • Well-maintained pool and modern fitness center
  • Standout staff members (Jennifer M, Taner, Adin Morris)
  • Pet park and spa for dog owners

Read this before you tour

  • Jennifer M (leasing) praised for attentiveness across multiple reviews
  • Taner/Adin Morris (assistant manager) noted for responsiveness and problem-solving
  • Work orders typically completed within two days when submitted
  • Move-in units reported unclean, with broken appliances, roaches, and missing keys
  • Security system failures include unlocked doors, broken key fobs, and nonfunctional alarm app
  • Phone calls go unanswered; one reviewer states management is 'actually impossible' to reach by phone
  • Collections sent for zero balance without notification; management acknowledged error but failed to contact collector

What residents say

Luxury High-Rise Apartments
Premium amenities (pool, rooftop, fitness center) are well-maintained and appreciated; management responsiveness and move-in readiness are inconsistent.

Side by side with nearby options

  • Rated 3.2 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 83% of the businesses in this directory.

Why this score

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
132
4
14
3
15
2
20
1
95

Contact the property

Address
4646 Amesbury Dr #377, Dallas, TX 75206
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Pet-friendly apartmentsResort-style pool with tanning areasRooftop loungeTechnogym fitness centerPet park and pet spaGrilling stationsOutdoor fire pitEntertainment lounge with wi-fi
Published prices
2nd month rent discount
up to $1,000 off

Credentials claimed:Equal housing, Pet-friendly, Accessibility, No-smoking

As published by the business on its own website; not independently verified.

Enquire about The Ash at The Branch

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to The Ash at The Branch. We only share your details with providers relevant to your request.

Questions we get asked

Can I reach the leasing office by phone?
Multiple residents report the office is extremely difficult to reach by phone, with calls going unanswered for extended periods. Email and in-person visits may be more reliable.
Is my unit inspected and ready when I move in?
No guarantee. Recent reviews describe units with broken appliances, roaches, no mail keys, and security breaches. Inspect carefully before accepting keys and document all defects immediately.
What happens if I submit a work order?
One long-term resident reports work orders are typically completed within two days; experience varies depending on issue type and maintenance priority.

Similar apartment complexes nearby

The Standard Apartments
68

The Standard Apartments

4.2(183)✓ Google-verified

Management and maintenance staff earn consistent praise for speed and attentiveness; Cruz, Eli, Juan, and Moreno are named as standouts. The property itself appeals to those wanting quiet, clean surroundings with resort-style amenities. However, security remains a sharp divide. Multiple residents report frequent car break-ins, stolen packages, and a robbery, with management declining responsibility. Rowdy student tenants and poor enforcement compound the concern. Maintenance quality also varies: some praise rapid fixes, others report ignored leaks and A/C failures across multiple units.

Luxury High-Rise Apartments
View profile
Arrive on University
81

Arrive on University

4.6(334)✓ Google-verified

Most residents praise the friendly staff, especially leasing consultants Ben, Adonai, Ashley, and Christian, along with smooth move-ins and a quiet community feel. Units are clean and well-maintained, the pool is a draw, and management responds quickly to resident concerns. One vocal negative review flags serious issues: disputed security deposit deductions for carpet damage (with photos contradicting claims), a broken dishwasher left unfixed, trash pickup well after posted hours, and mailroom theft despite cameras. The reviewer felt dismissed when requesting proof.

Senior & 55+ LivingLuxury High-Rise Apartments
View profile
Perry Row Townhomes
56

Perry Row Townhomes

3.0(111)✓ Google-verified

Perry Row's rating split mirrors a management transition. Long-term residents report chronic AC and maintenance failures under previous ownership; recent reviews credit the new management (Knightvest) with faster responses and renovations. Staff named Lonzo, Jasmine, and Candice earn consistent praise for responsiveness. However, complaints persist: unannounced construction blocked garages, the "gated" gates remained unsecured, and some residents dispute the pace of improvement versus the rising rent. Renovated units now run $3,300+ monthly. Older units remain in the portfolio; some residents still report slow AC repairs. Security deposit returns delayed or withheld after the ownership change is a recurring grievance. The complex sits on E Lovers Lane in Northeast Dallas, steps from shops and major roads. Townhomes feature attached garages and a resort-style pool, but prospective renters should weigh the steep turnover in ratings against whether new management's improvements have genuinely stuck.

Garden Style & Suburban CommunitiesLuxury High-Rise Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-08-13