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Cypress at Trinity Groves

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 278 Google reviews · How we rank ›

3.6(278) 57 composite score See reviews on Google ✓ Google-verified
LuxuryAffordable Housing
Cypress at Trinity Groves
Location
West Dallas, Dallas
Services
Luxury, Affordable Housing
Reviews
278
Ranking
#624 in Luxury

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

Cypress has stark contrasts: some staff shine during initial interactions and maintenance efforts are visible, but residents consistently report deteriorating conditions. Noise bleeds through walls, vehicle theft runs rampant, pest infestations persist despite complaints, and management grows dismissive once you move in. The complex feels unsafe, with frequent police presence and gunshots audible inside units. Accountability is rare, fees appear without documentation, and most concerns go unaddressed for months.

Recent shift: Yes, significant decline over the past year. Early reviewers noted safety, active security, and responsive management; recent reviews report gutted maintenance, police raids, gunshot frequency, and reduced patrols. Multiple residents explicitly say the complex "used to be good" but is now "waaaaay down hill."

Praised for
  • quick leasing process
  • maintenance staff effort
  • amenities available
  • helpful individual staff
Watch-outs
  • paper-thin walls and noise
  • car break-ins and security failures
  • pest and sanitation issues
  • unresponsive management and delayed repairs
  • overcrowded pool events
  • police activity and gunshots
  • parking shortages
noisy-neighborsmaintenance-slowunresponsive-officepest-problemspoor-communicationunexpected-feesoutdated-units
Think twice if: Anyone prioritizing safety, peace, or reliable management should look elsewhere. Noise and crime are chronic here.

What Reviewers Like

  • leasing agent responsiveness
  • fast move-in process
  • maintenance team visible effort
  • multiple amenities on site

What to Know Before You Tour

  • Leasing agent Harris praised for speed and helpfulness
  • Move-in completed same day (11am application to 3pm keys)
  • Security patrols reduced over time
  • Pool regularly hosts 50+ guest gatherings
  • Accounting unresponsive to billing disputes and move-out charges
  • Units moved twice, then three times for some residents due to ongoing issues
  • Roach infestations reported in move-in condition
  • Rusted tub and dirty fixtures unaddressed for 17+ days

What Stands Out

Luxury
Premium price paired with deteriorating upkeep, unresponsive management, and chronic safety/noise issues; falls short of luxury standards.
pet-friendly
Dog parks and amenities exist but water fountains break and residents struggle with enforcement of waste cleanup.

Compare with Nearby Apartments

  • Rated 3.6 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

How We Scored It

How We Score
Star rating 8
Review volume 100
Review recency 100
Review sentiment 30
Profile completeness 100
Verification 30

Rating Breakdown

5
144
4
33
3
20
2
14
1
67

Location & Contact

Address
320 Singleton Blvd, Dallas, TX 75212
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-18:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Pet-friendly apartmentsVirtual toursApartment rentals

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

How fast can I move in?
One resident leased in the morning and received keys the same afternoon, but experiences vary widely.
Can I dispute move-out charges?
Difficult; accounting is rarely reachable, and charges over $200 have been sent to collections without itemized proof.
Is there visitor parking?
Limited visitor spots on the first floor fill quickly; street parking is first-come, first-serve with no guarantee.

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Last updated 2026-09-16