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Cypress at Trinity Groves

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 270 Google reviews · How we rank ›

3.7(270) 62 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise ApartmentsAffordable & Income Restricted Housing
Cypress at Trinity Groves
Services
Luxury High-Rise Apartments, Affordable & Income Restricted Housing
Reviews
270

What we found

Five-star reviews praise the maintenance team for quick repairs and thoughtful grounds work, and residents with dogs appreciate the community. The other half of the feedback tells a different story: a complex sliding into disorder as security ignores break-ins and gate failures, roaches persist despite weekly spraying, office staff avoid phone calls, and enforcement of guest limits has vanished.

The property faces mounting operational problems reviewers connect to staff turnover and management inattention. Car break-ins happen repeatedly in shared and gated garage spaces. Pool parties with 50 non-resident guests and loud music run unchecked through summer weekends. Common areas, shared laundry, and building entrances need regular cleaning that reviewers say has become invisible. Residents describe feeling unsafe and report expensive move-out charges without itemized proof.

Praised for
  • maintenance responsive and professional
  • dog-friendly amenities and community
  • good location and neighborhood
  • thoughtful grounds crew and staff
Watch-outs
  • security negligence and break-ins
  • pest problems unchecked
  • poor office communication and responsiveness
  • rule enforcement has collapsed
  • pool overrun by non-residents and loud parties
  • unreliable shared facilities
maintenance-quickunresponsive-officepest-problemssafe-neighborhoodnoisy-neighborsoutdated-unitsfriendly-staffunexpected-fees
Best for: Pet owners and residents prioritizing quick maintenance response over tight rule enforcement.
Think twice if: Security and pest problems; office unreachable by phone; pool area becomes party venue; shared facilities often broken or unclean.

What's working here

  • maintenance responds within 24-48 hours
  • multiple dog parks and pet welcome
  • pool and gym amenities
  • Trinity Groves neighborhood

Read this before you tour

  • Maintenance works orders addressed within 24-48 hours
  • Weekly pest control spraying has minimal effect on roaches
  • Leasing office staff named (TJ and Linda) described as impatient
  • Property manager property manager successfully reversed washer/dryer charges upon in-person visit
  • Multiple car break-ins reported in both gated and open garage sections
  • Garage and security gates break repeatedly over weeks at a time
  • Pool summer parties described as 50+ non-residents with loud DJ
  • Residents charged $100 pet DNA fee with no visible testing process

What residents say

pet-friendly
Dog parks and waste stations praised; residents happy; however, pool and common areas become overcrowded and unsupervised.
Luxury High-Rise Apartments
Marketed as high-end, but security failures, pest issues, and enforcement breakdown undermine premium positioning.

Side by side with nearby options

  • Rated 3.7 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 82% of the businesses in this directory.

Why this score

How We Score
Star rating 15
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

The numbers behind the score

5
142
4
32
3
19
2
14
1
63

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-18:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Pet-friendly apartmentsVirtual toursBook a tour

As published by the business on its own website; not independently verified.

Enquire about Cypress at Trinity Groves

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Questions we get asked

Can I reach the leasing office by phone?
Multiple reviewers report the phone line goes to a call center that does not relay messages reliably. Reviewers recommend visiting in person; the office is located in the first building.
How fast is maintenance?
Maintenance work orders are addressed within 24-48 hours according to recent reviews.
Are there pet amenities?
Yes. The complex has dog parks with waste stations and is pet-friendly. There is a $100 pet DNA fee required at move-in.

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Last updated 2026-08-13