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Deep Ellum Lofts

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 153 Google reviews · How we rank ›

3.9(153) 65 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise Apartments
Deep Ellum Lofts
Service
Luxury High-Rise Apartments
Reviews
153

What we found

Morgan, Daniel, and Darielle shine in leasing calls and tours, earning consistent five-star praise for patience and attention. The industrial lofts and Deep Ellum location attract residents seeking urban living. However, serious gaps emerge post-move-in: app-only entry locks residents out if phones die or are lost, maintenance delays on mold and appliances stretch months without resolution, and complaints about management unresponsiveness and inconsistent follow-through chip away at the premium positioning.

Praised for
  • responsive, patient leasing staff (Morgan, Daniel, Darielle)
  • quick maintenance response
  • industrial loft aesthetic appeals to tenants
  • friendly office and maintenance team
Watch-outs
  • app-only building access creates safety and convenience gaps
  • maintenance issues (mold, appliance failures) go unresolved for months
  • unresponsive management after lease signed
  • inconsistent professionalism and accountability among staff
responsive-managementpoor-communicationmaintenance-slowfriendly-staffunresponsive-officeunexpected-fees
Best for: Urban professionals attracted to industrial lofts in walkable Deep Ellum who expect attentive pre-lease service.
Think twice if: Building entry depends entirely on app access with no keypad backup; maintenance backlogs on serious issues like mold are lengthy, and management responsiveness drops after signing.

What's working here

  • star leasing agents known by name for going above and beyond
  • industrial lofts with Deep Ellum location appeal to urban renters
  • quick maintenance response on reported issues

Read this before you tour

  • Leasing agents Darielle, Morgan, and Daniel are named repeatedly for exceptional tours and responsiveness
  • app-only entry system locks residents out if phone dies or is lost
  • mold complaints unresolved for 2+ months; water damage from window leaks not addressed
  • washing machine in unit reported mold-filled for 8 months without maintenance response
  • one resident charged $2,500 lease break fee and additional unauthorized 'fees'
  • car towed with minimal notice, though fee waived after regional manager involvement

What residents say

Luxury High-Rise Apartments
Star leasing agents deliver memorable tours with photos and videos, but maintenance unresponsiveness and app-only access undercut upscale positioning

Side by side with nearby options

  • Rated 3.9 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 55% of the businesses in this directory.

Why this score

How We Score
Star rating 27
Review volume 95
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
95
4
18
3
6
2
3
1
31

Contact the property

Address
3401 Commerce St, Dallas, TX 75226
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
08:30-18:00
Tuesday
08:30-18:00
Wednesday
08:30-18:00
Thursday
08:30-18:00
Friday
08:30-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Loft apartmentsPoolGymRoof patiosPrivate dog parkControlled access entries and parking
Published prices
Move-in special
$300 gift card, waived admin fee, and 1/2 off deposit

As published by the business on its own website; not independently verified.

Enquire about Deep Ellum Lofts

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to Deep Ellum Lofts. We only share your details with providers relevant to your request.

Questions we get asked

How do I get in the building if my phone dies?
Only app-based access is currently available. Residents report being locked out with no keypad backup.
What happens if I need to break my lease?
A $2,500 lease break fee is stated in the agreement, though one resident reported additional unauthorized charges.
How responsive is maintenance?
Maintenance responds quickly to reported issues, but significant problems like mold can go unaddressed for months.

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Last updated 2026-08-13