Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-04.
Half the 24 reviews praise the historic loft style and Deep Ellum location; the other half document serious maintenance failures. A quarter of reviewers report critical issues: the elevator has broken down repeatedly over years, management prioritizes cheap fixes over real solutions, and one tenant faced roach infestation, moisture damage cited by city code compliance, and sewage backup handled without professional remediation or honest communication. Leasing staff are friendly and location appeal is genuine, but building systems and management accountability are unstable.
Recent shift: Negative shift: early reviews (4-7 years ago) were uniformly positive about character and location; the last two years show escalating complaints about elevator failure, management unresponsiveness, and code violations.
Last verified 2026-09-16
As listed on Google.
As published by the business on its own website; not independently verified.
Half the reviews praise the loft design, staff, and Deep Ellum location. The other half report chronic construction noise, unresponsive management to safety complaints, and energy bills running $300-500 monthly. Corner units and single-pane windows drive costs up sharply.
Staff excellence-especially leasing agent Dami-sets the tone: residents mention same-day maintenance fixes, attentive on-site management, and a welcoming 24/7 office. The 17-floor building offers modern apartments, a co-working lounge, pool, and secure parking in an art-filled Deep Ellum location steps from restaurants, hospitals, and transit. Long-standing elevator failures, however, pose real accessibility risks for disabled and elderly residents (including some recovering from organ transplants). Thin walls and neighbor conflicts also emerge as persistent friction, with one resident questioning whether premium pricing justifies the noise and layout tradeoffs.
Deep Ellum Lofts draws praise for leasing staff who go the extra mile and a design that appeals to those seeking industrial, urban living. The major downside is chronic elevator failures that management has struggled to fix, plus reliance on app-only building access that leaves residents vulnerable when phones die or are lost. Some maintenance requests linger unaddressed, and communication breakdowns occur regularly.
Last updated 2026-09-16