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Estancia Estates

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 360 Google reviews · How we rank ›

3.3(360) 55 composite score See reviews on Google ✓ Google-verified
Luxury
Estancia Estates
Location
Dallas
Service
Luxury
Reviews
360
Ranking
#667 in Luxury

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

Staff inconsistency divides experience here sharply. Residents praise individual team members like Katrina, Journey, and Antonio for genuine care and follow-through, but newer management has flipped that goodwill: tenants report months-long waits on critical repairs (AC, hot water), phones that go unanswered, and office doors locked despite posted hours. Grounds are poorly maintained with trash piling up for weeks, security is minimal, and every management transition makes things worse.

Multiple residents report going without hot water or functional cooling for extended periods with no resolution. Requests for AC repairs have waited over four months or been ignored for two years. The office stonewalls complaints or misdirects tenants, then pursues collection on disputed charges. One long-term tenant who praised the property three years ago now calls it "mismanaged," citing a deteriorating building and unresponsive staff.

Recent shift: Management transition approximately 10-12 months ago marked a sharp decline from five-star reviews to one-star complaints about professionalism, responsiveness, and maintenance.

Praised for
  • responsive individual staff members
  • above-and-beyond leasing office
  • quick problem-solving by named staff
Watch-outs
  • chronic maintenance delays (AC, heat, water)
  • office unresponsive and frequently closed
  • dirty common areas and trash accumulation
  • poor security and grounds upkeep
  • management turnover and inconsistency
unresponsive-officemaintenance-slowpoor-communicationoutdated-units
Think twice if: Tenants considering Estancia should research recent management turnover and call ahead to test office responsiveness. Multiple residents report months-long repair delays.

What Reviewers Like

  • Named staff go above and beyond
  • Online rent payment and resident portal available
  • Swimming pool on-site

What to Know Before You Tour

  • Named staff praised: Katrina, Journey, Ashlie, Antonio
  • AC repairs delayed 4+ months or abandoned for 2 years
  • Hot water outages lasting weeks with no fix timeline
  • Trash collection gaps of up to two months
  • Lease billing errors tied to management confusion
  • Office frequently locked or unavailable by phone
  • Management has changed hands multiple times in recent years

What Stands Out

Luxury
Maintenance failures and unresponsive management undermine luxury positioning; staff turnover and poor grounds contradict upscale standards.

Compare with Nearby Apartments

  • Rated 3.3 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

How We Scored It

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 31
Profile completeness 100
Verification 30

Rating Breakdown

5
183
4
23
3
12
2
15
1
127

Location & Contact

Address
2222 Graycliff Dr, Dallas, TX 75228
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
10:00-17:30
Tuesday
10:00-17:30
Wednesday
10:00-17:30
Thursday
10:00-17:30
Friday
10:00-17:30
Saturday
10:00-14:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
1-bedroom apartments2-bedroom apartments3-bedroom apartmentsSwimming poolProfessional on-site managementOnline rent paymentsService requests via resident portal

As published by the business on its own website; not independently verified.

Enquire about Estancia Estates

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Frequently Asked Questions

What should I do if my air conditioning stops working?
File a work order through the resident portal. Be aware that repairs have taken 4+ months or longer in some cases. Call the office to confirm receipt, as phone lines often go unanswered.
Does the office answer the phone during posted hours?
Multiple residents report the office is frequently closed or unresponsive despite posted hours. Email requests also go unresponded. Testing phone responsiveness before signing a lease is advisable.

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Last updated 2026-09-16