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Factory Design District

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 222 Google reviews · How we rank ›

3.2(222) 55 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise ApartmentsAffordable & Income Restricted Housing
Factory Design District
Services
Luxury High-Rise Apartments, Affordable & Income Restricted Housing
Reviews
222

What we found

Industrial styling and a prime Design District location draw residents, but chronic infrastructure failures undermine the experience. Four of five recently installed elevators routinely fail for weeks or months at a time, stairwells reek of pet waste, and management delays maintenance requests for 30+ days while ignoring policy violations. Staff members Diamond, Diamond Washington, Craig, and Catherine earn individual praise for responsiveness, yet office communication slows dramatically once lease issues arise. Rent does not match the deteriorating conditions.

Pest infestations, flooded units, pre-move-in filth, and broken appliances suggest systematic underinvestment by ownership (Clear Capital and Willow Bridge). Reviewers note management promises fixes "they're working on it" but follow through lags. The complex shines on the tour and at move-in, then reveals a backlog of deferred maintenance and enforcement failures that leave residents frustrated by month three.

Praised for
  • modern industrial design
  • responsive individual staff members
  • desirable Design District location
  • in-unit appliances and amenities
Watch-outs
  • elevators frequently broken for months
  • chronic pest infestation
  • poor pet waste enforcement and grounds upkeep
  • unresponsive management despite friendly initial contact
  • maintenance backlog and poor pre-move-in inspection
  • safety and security lapses
maintenance-slowpest-problemsunresponsive-officemodern-amenitiesoutdated-unitsnoisy-neighbors
Think twice if: Avoid unless ongoing owner investment in elevators, pest control, and management staffing improves. Design District location alone does not offset deteriorating conditions.

What's working here

  • modern industrial design aesthetic
  • prime Design District location
  • some highly responsive staff members
  • in-unit appliances and resort amenities

Read this before you tour

  • Named positive staff: Diamond Washington, Craig (maintenance), Catherine, Diana, Keilei
  • Main elevator (no fob required) out of service since May; owner declines $12,000 repair
  • Elevator failures create weeks-long service gaps; residents stuck and required fire department assist
  • Washing machine repairs delayed 17 days; dryer needs 2–3 cycles for one load
  • Move-in units arrive dirty (black feet on floors) with broken appliances and wasp nests
  • Stairwells reek of dog urine; pet waste not enforced by management
  • Lease breach: management withheld signature on transfer lease, leaving resident in boxes 1+ month
  • Fire alarms malfunction at random hours

What residents say

Luxury High-Rise Apartments
Modern, industrial-chic interiors praised, but offset by chronic elevator downtime, pest infestations, and owner neglect reducing value proposition.
pet-friendly
Pet-friendly policy undermined by lack of enforcement; dog waste throughout common areas and hallways creates unsanitary conditions.

Side by side with nearby options

  • Rated 3.2 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 73% of the businesses in this directory.

Why this score

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 32
Profile completeness 100
Verification 30

The numbers behind the score

5
108
4
10
3
10
2
17
1
77

Contact the property

Address
120 Turtle Creek Blvd, Dallas, TX 75207
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsIn-home washer and dryerResort-style poolFitness centerSkyview loungeOutdoor lounge seating

As published by the business on its own website; not independently verified.

Enquire about Factory Design District

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to Factory Design District. We only share your details with providers relevant to your request.

Questions we get asked

Are the elevators reliable?
No. The main public elevator has been down for months; ownership refuses a $12,000 repair. Secondary elevators fail frequently due to poor maintenance, sometimes requiring fire department rescue.
How quickly are maintenance requests handled?
Highly variable. Some requests (like Craig's work) are resolved within hours; others (washing machine, plumbing) take 17–30+ days. Pre-move-in inspections routinely fail to catch broken appliances.
Is pet waste a problem?
Yes. Management does not enforce pet waste cleanup; stairwells and hallways reek of urine and feces, and residents report waste in elevators and common areas.

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Last updated 2026-08-13