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Factory Design District

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 222 Google reviews · How we rank ›

3.2(222) 58 composite score See reviews on Google ✓ Google-verified
LuxuryAffordable Housing
Factory Design District
Location
Design District, Dallas
Services
Luxury, Affordable Housing
Reviews
222
Ranking
#576 in Luxury
Best for
Design-focused renters who prioritize location over property maintenance.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

The Design District location and industrial design attract residents, but maintenance neglect and management responsiveness divide opinion sharply. Elevators remain down for months, pet waste fills common areas, and the leasing office stops engaging once tenants sign. While some praise individual staff like Diamond Washington and maintenance worker Craig, a pattern of ignored requests, dirty stairwells, and unresolved issues drives most longer-term residents away.

Staff friendliness during leasing contrasts starkly with dismissal afterward. Move-in units arrive unclean with broken appliances; exterior grounds lack upkeep. Reviewers note the property owner (Clear Capital LLC, managed by Willow Bridge) prioritizes cost-cutting over maintenance. Despite a premium location and modern fixtures, the service and cleanliness failures make residents feel they overpay for what they receive.

Praised for
  • industrial-chic design
  • responsive maintenance staff (when engaged)
  • strong location near Design District and downtown
  • friendly leasing office (during move-in)
Watch-outs
  • persistent elevator breakdowns lasting months
  • poor enforcement of pet policies and pet waste
  • slow response to maintenance requests
  • dirty common areas and stairwells
  • management becomes unresponsive after lease signing
  • rent increases not matched by service quality
friendly-staffunresponsive-officemaintenance-slowmaintenance-quicknoisy-neighborspest-problemsoutdated-unitsclean-groundsoverpriced
Best for: Design-focused renters who prioritize location over property maintenance.
Think twice if: If reliable elevators, clean common areas, and responsive management matter to you, look elsewhere in the area.

What Reviewers Like

  • Industrial-chic design with concrete floors and exposed features
  • Prime Design District location near dining, entertainment, and downtown access

What to Know Before You Tour

  • Owner: Clear Capital LLC; managed by Willow Bridge
  • Main elevator out of service 3+ months; $12,000 repair withheld
  • Staff praised by name: Diamond Washington (leasing), Craig (maintenance)
  • Move-in units arrive unclean; dirty floors require multiple mopping rounds
  • Stairwells smell of dog urine; pest issues in hallways despite cleanliness
  • Fire alarms trigger at random hours throughout night

What Stands Out

Luxury
Premium location and modern design appeal undercut by months-long elevator outages and neglected common areas.
pet-friendly
Pet-friendly policy advertised but poorly enforced; pet waste throughout building and common areas is consistent complaint.

Compare with Nearby Apartments

  • Rated 3.2 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

How We Scored It

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating Breakdown

5
106
4
11
3
10
2
17
1
78

Location & Contact

Address
120 Turtle Creek Blvd, Dallas, TX 75207
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsStainless-steel appliancesWasher and dryerSwimming poolFitness centerOutdoor lounge seating

Credentials claimed:Equal Opportunity Housing, Handicap Friendly

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

Are the elevators reliable?
No. Multiple reviews report the main elevator out of service for 3+ months. The property owner has delayed a $12,000 repair, forcing residents to use stairs that smell of pet urine.
Is pet waste a problem?
Yes. Reviewers consistently report dog feces and urine in elevators, stairwells, and outdoor areas. Management does not enforce the pet policy or clean up after violations.
How long does maintenance take?
Variable. One reviewer praised maintenance worker Craig for fixing five issues in 20 minutes, but others report waits of weeks to months for appliance replacements and routine requests like sink repairs.

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Last updated 2026-09-16