Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.
Five Mile Creek offers affordable, spacious units with genuine moments of staff kindness during tours and applications, but the experience fractures once you move in. Maintenance disappears for weeks or months on urgent repairs like broken AC; grounds stay littered with overflowing trash; the office alternates between helpful and dismissive depending on which staff member answers; and deposit handling has led to complaints of fraud and civil rights violations, including refusal to accommodate elderly and disabled residents seeking reasonable requests.
Families or individuals on limited budgets appreciate the floor plans and $500 move-in discount, but long-term residents report the complex makes life "miserable." Ground-level practical issues-broken gate access, speed bumps that damage cars, dog waste-compound the management friction. The 3.3 rating reflects this split: 43% five-star enthusiasm undercut by 39% one/two-star despair.
Last verified 2026-09-16
As listed on Google.
Credentials claimed:Affordable housing program participant, Housing voucher accepted
As published by the business on its own website; not independently verified.
Security gaps and maintenance neglect have eroded what was once a quiet, spacious complex. Recent reviews cite stolen cars, non-functioning gates, delayed repairs, inflated move-out charges, and unresponsive management, while older residents praised the floor plans and calm atmosphere.
Residents and prospects experience strong inconsistency at Madison Point. Some staff, including Assistant Manager Dorothy Golden, deliver warm, thorough service that earns five-star praise. However, multiple visitors report coldness, dismissiveness, and judgment from front-desk personnel. Office hours slip, packages languish, and security issues-including a vehicle theft within camera range-go unresolved. The 3.9 rating reflects this scatter: strong loyalty when staff excel, sharp frustration when they do not.
Leasing staff earn genuine praise for speed and professionalism, with Diana and Jonathan named repeatedly in positive reviews. However, significant maintenance issues shadow the experience: multiple residents report repeated water shutoffs, burst pipes, apartment flooding, and pest problems including rats and roaches despite rent near $1,500 monthly. The gap between promised "remodeled" units and what tenants received appears to be a core pain point. One tenant documented their condition issues with photos and videos, citing appliances described as substandard and makeshift countertop coverings rather than legitimate remodeling. When repairs occur, they tend to lag. Management concessions suggest ongoing complaints are acknowledged internally, yet the complexity remains: some residents describe the property as quiet and well-maintained, while others face recurring infrastructure failures.
Last updated 2026-09-16