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Francesca Apartments

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 23 Google reviews · How we rank ›

3.2(23) 48 composite score See reviews on Google ✓ Google-verified
Luxury
Francesca Apartments
Location
Oak Lawn, Dallas
Service
Luxury
Reviews
23
Ranking
#758 in Luxury

Core details are sourced from this business's Google Business Profile (checked 2026-09-16).

Our Review

Francesca Apartments is deeply polarized. Staff member Javier earns consistent praise for fast maintenance response, but the broader picture is bleak: residents report roaches, rats, and water bugs; a neglectful property office; weeks-long water outages; and homeless individuals frequently on grounds. The infrastructure is aging, ceilings crack and get painted over, pipes burst repeatedly, and the gate fails so often it stays propped open for days. The location in Oak Lawn and mid-range pricing once made it tolerable, but recent residents say it no longer justifies the downside.

Recent shift: Sentiment deteriorated over time. Five-star reviews praising Javier appeared seven to twelve months ago; recent one/two-star reviews (past few months) cite current pest, security, and management failures. No positive recent reviews visible in the last three months.

Praised for
  • Javier (maintenance staff) responsive and skilled
  • good location in Oak Lawn
  • unique layout and style
Watch-outs
  • pest problems (roaches, rats, ants, water bugs)
  • poor management and unresponsiveness
  • crumbling infrastructure (old pipes, gates break weekly, ceiling cracks)
  • security and safety issues (homeless presence, theft)
unresponsive-officemaintenance-slowpest-problemsoutdated-units
Think twice if: Anyone sensitive to pest issues, aging infrastructure, or needing reliable office communication and fast infrastructure repairs.

What Reviewers Like

  • Javier Rafael maintenance team is responsive
  • convenient location near Dallas highways
  • townhome pricing

What to Know Before You Tour

  • Javier Rafael praised in five separate reviews for fast response, skilled repairs, and follow-up
  • no on-site office
  • property ownership changed to Revival Company; previous owner was Indio; now managed by Magnolia Property Companies
  • gate breaks repeatedly and stays broken for days or weeks
  • pipes burst and water shuts off for extended periods
  • stairs vary in length creating fall hazards
  • residents report roach, rat, ant, and water bug infestations
  • ceiling cracks painted over without repair

What Stands Out

Luxury
residents describe outdated construction, pest infestations, and poor office support; does not meet luxury standards

Compare with Nearby Apartments

  • Rated 3.2 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 22% of the businesses in this directory.

How We Scored It

How We Score
Star rating 2
Review volume 60
Review recency 100
Review sentiment 33
Profile completeness 100
Verification 30

Rating Breakdown

5
10
4
2
3
1
2
2
1
8

Location & Contact

Address
4214 Rawlins St, Dallas, TX 75219
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
Closed
Sunday
Closed

As listed on Google.

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Frequently Asked Questions

Is there an on-site office?
No, there is no on-site office. Leasing staff handle matters remotely and residents report delayed responses.
How much is a two-bedroom townhome?
One review from three years ago mentioned $1499 for a two-bedroom townhome, but current pricing was not verified in recent reviews.
What is the maintenance response like?
Javier Rafael, the maintenance technician, earns praise for quick response and follow-up. However, residents report other service requests (non-maintenance) taking months to resolve.

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Last updated 2026-09-16