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Gallery at Turtle Creek Apartments

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 165 Google reviews · How we rank ›

4.0(165) 67 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Apartments
Gallery at Turtle Creek Apartments
Service
Luxury High-Rise Apartments
Reviews
165

What we found

Most residents treasure the Turtle Creek location, the quiet apartments, and the genuine warmth of the leasing and maintenance teams. However, a significant number report that basic building systems fail chronically, and management communication breaks down when problems arise, leaving residents frustrated and feeling ignored.

The community shines during tours and early residency, but longer-term tenants describe a pattern where management avoids accountability. Elevators and the parking garage door have stayed broken for months. Security suffers when these fail, and staff rarely return calls or emails about unresolved issues.

Praised for
  • friendly and responsive leasing staff
  • quiet apartments and good location
  • well-maintained grounds and community feel
  • strong maintenance team response
Watch-outs
  • elevators and parking garage gate fail repeatedly
  • poor communication and unresponsive management
  • chronic building infrastructure issues
  • lack of security in parking areas
friendly-staffmaintenance-slowquiet-communityresponsive-managementpoor-communicationsecure-parking
Best for: Professionals and couples seeking a walkable luxury location with strong community feel and minimal noise.
Think twice if: Avoid if you need reliable elevator service or secure parking, or if you plan to stay long-term and may need management responsiveness to building maintenance issues.

What's working here

  • Prime Turtle Creek/Uptown location steps from West Village
  • Genuinely friendly leasing and maintenance staff
  • Quiet unit interiors and well-kept grounds

Read this before you tour

  • Staff members named: Daned, Krista, Max, Austin Grant, Austin Blaine, Anthony
  • Terrace recently updated
  • Elevator malfunction produces grinding and banging metal noise audible in units
  • Parking garage gate down for months at a time; garage door non-functional for several weeks to months
  • Butterfly intercom security system fails consistently
  • Package delivery errors and unreturned resident requests for assistance reported

What residents say

Luxury High-Rise Apartments
Premium location and amenities attract residents, but chronic elevator and parking failures undermine the luxury experience.

Side by side with nearby options

  • Rated 4 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 57% of the businesses in this directory.

Why this score

How We Score
Star rating 33
Review volume 96
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
109
4
13
3
5
2
8
1
30

Contact the property

Address
3427 Cedar Springs Rd, Dallas, TX 75219
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Studio apartments1 bedroom apartments2 bedroom apartmentsPet-friendly apartments

As published by the business on its own website; not independently verified.

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Questions we get asked

Are the apartments quiet?
Yes. Reviewers specifically praise how quiet the units are, though one reported an elevator near their unit produces grinding and banging noise audible throughout their apartment.
What is the maintenance response like?
Maintenance team is praised for responsiveness. However, complex issues like elevator and parking garage gate failures take months to repair, and residents struggle to reach management by phone or email when issues arise.
Is the location walkable?
Yes. Reviewers highlight the Turtle Creek/Oak Lawn location as perfect for walkability, with quick access to West Village shops, bars, food, and a movie theater.

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Last updated 2026-08-13