Gateway East divides starkly along staff lines: tenants consistently praise certain leasing agents (Lisa, Martha, Jessie, Bryson) for going beyond the job, yet report that management as a whole is hard to reach and slow to act. The property itself suffers from a pattern: broken maintenance requests pile up for months, construction blocks common areas with no timeline, and amenities promised at lease signing go unapplied. Safety concerns range from unresolved resident conflict to unsecured pool access and broken security protocols.
Location and unit size keep some tenants here, but high staff turnover and an AI phone system that does not return messages have eroded trust. Rent prices run from $1,878 for a 2-bedroom upward. New residents should budget time to visit the leasing office in person and confirm all move-in credits in writing before signing.
Last verified 2026-08-13
As listed on Google.
Credentials claimed:Equal housing opportunity
As published by the business on its own website; not independently verified.
Residents consistently praise Marquis at Texas Street for its standout maintenance team, quick repairs, and proximity to downtown Dallas. Staff like Selvin, Carlos, Kannin, Taylor, Nikki and Jordan are named repeatedly for going above and beyond. Some note street noise from buses and loud cars, plus nearby safety incidents; a few wish parking weren't charged separately.
Gabriella delivers on location and amenities, with a notably enthusiastic leasing team now earning consistent praise for patience and same-day availability. The recent management overhaul has brought maintenance responsiveness and staff quality into sharper focus, though isolated residents report unresolved pest issues, mold concerns, and frustration over extra exterminator fees despite existing pest-control charges. Nick and Shaun stand out as standout leasing agents; the 10th-floor dog park and ground-floor Tom Thumb are genuine draws. Earlier complaints about gym upkeep and elevator reliability suggest ongoing operational inconsistencies. For those prioritizing staff experience and downtown amenities, this is a strong fit; those sensitive to pest problems or maintenance track records should probe deeper.
Three reviews average 4.7 stars with no complaints logged. Limited detail available from review text alone.
Last updated 2026-08-13