
Marquis at Texas Street Parking Entrance
Three reviews average 4.7 stars with no complaints logged. Limited detail available from review text alone.
Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.
Residents widely praise the maintenance team by name (Ruben, Selvin, Carlos, Juan) for quick fixes and genuine care, often completing repairs same-day. The location near downtown, public transit, and restaurants draws consistent approval, and many staff interactions feel personal and accommodating.
Recent months revealed cracks: office payment miscommunication led to eviction notices, responses to resident concerns take weeks or never arrive, and security matters (theft, hit-and-run, parking) get deflected rather than addressed. For long-term residents, the trade-off between excellent maintenance and inconsistent management support has become frustrating.
Last verified 2026-09-16
As listed on Google.
As published by the business on its own website; not independently verified.

Three reviews average 4.7 stars with no complaints logged. Limited detail available from review text alone.

The leasing team delivers strong first impressions, with staff like Shawn and Nick praised for same-day tours and genuine engagement. Once residents move in, however, management communication breaks down sharply. Tenants report repeated problems: unresponsive calls, key fob failures with delayed emergency support, ongoing pest issues with extra fees, and smoke intrusion despite nonsmoking policies. Maintenance staff respond well day-to-day, but resident-facing management feels overextended or indifferent to concerns.

Tenants consistently praise individual staff like Lisa, Bryson, Martha, and Jessie for going above their job descriptions to solve problems. However, the property as a whole struggles with unresponsive management, chronic pest issues, maintenance delays, and poor move-in readiness. Many report that the AI phone system makes it nearly impossible to reach anyone, and that promised move-in incentives are forgotten or not applied. Security concerns, including documented violent incidents and an unfixed parking garage gate, have driven long-term residents away despite liking the location and garages. Serious complaints center on pest infestations treated with temporary fixes rather than solutions, work orders marked complete without being touched, dirty apartments upon arrival, and a four-year resident citing safety issues as the reason to leave. Staff turnover appears high, and the property's management company appears to rely on the phone AI to avoid tenant contact. A smaller group of enthusiastic recent reviews praises the leasing team's responsiveness, though many of these come after systemic failures documented in more recent complaints.
Last updated 2026-09-16