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Marquis at Texas Street

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 240 Google reviews · How we rank ›

4.2(240) 75 composite score See reviews on Google ✓ Google-verified
Luxury
Marquis at Texas Street
Location
Bryan Place, Dallas
Service
Luxury
Reviews
240
Ranking
#134 in Luxury
Best for
Professionals prioritizing proximity to downtown, transit, and dining over strict parking guarantees.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

Residents widely praise the maintenance team by name (Ruben, Selvin, Carlos, Juan) for quick fixes and genuine care, often completing repairs same-day. The location near downtown, public transit, and restaurants draws consistent approval, and many staff interactions feel personal and accommodating.

Recent months revealed cracks: office payment miscommunication led to eviction notices, responses to resident concerns take weeks or never arrive, and security matters (theft, hit-and-run, parking) get deflected rather than addressed. For long-term residents, the trade-off between excellent maintenance and inconsistent management support has become frustrating.

Praised for
  • maintenance team responsiveness and skill
  • friendly and helpful staff
  • prime location near downtown
  • clean grounds and well-maintained property
  • quick work order turnaround
Watch-outs
  • office communication gaps and unresponsiveness
  • security and theft issues
  • parking and vehicle damage handling
  • street noise and traffic
  • management professionalism gaps
responsive-managementmaintenance-quickfriendly-staffclean-groundsmodern-amenitiespoor-communicationunresponsive-officepest-problemsnoisy-neighborssecure-parking
Best for: Professionals prioritizing proximity to downtown, transit, and dining over strict parking guarantees.
Think twice if: Street noise, security concerns (package theft, vehicle damage), and management responsiveness may disappoint if you need consistent office support or secured parking.

What Reviewers Like

  • maintenance team speeds and quality
  • walkable to downtown and entertainment
  • personal, attentive leasing staff
  • clean, quiet community feel

What to Know Before You Tour

  • Named maintenance staff: Ruben, Selvin, Carlos, Juan praised for responsiveness and kindness
  • Leasing agent Kannin noted for professionalism and helpfulness
  • Assistant manager Jordan praised for accommodation during quick move-in
  • On-site security officer and valet trash service mentioned
  • Same-day work order completion reported multiple times
  • Recent issue: month-long delay reimbursing tow-yard fees after wrongful tow
  • Recent issue: office lost cashier-check payment, sent Pay or Vacate notice despite on-time history

What Stands Out

Luxury
Maintenance team widely praised for speed and skill; office communication and security response recently weak.

Compare with Nearby Apartments

  • Rated 4.2 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

How We Scored It

How We Score
Star rating 44
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating Breakdown

5
173
4
13
3
14
2
4
1
36

Location & Contact

Address
2801 Live Oak St, Dallas, TX 75204

Last verified 2026-09-16

Leasing Office Hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
1 bedroom apartments2 bedroom apartments3 bedroom apartmentspet-friendly apartmentsvirtual tours

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

How quickly do maintenance requests get fixed?
Multiple residents report same-day or next-day service for most work orders, including urgent AC repairs.
What's the parking situation?
Assigned parking spaces are included, but some residents report cars parking in wrong spots and vehicle damage incidents where office response felt dismissive.
Is there public transit nearby?
Yes, a bus stop sits directly in front of the complex, and DART rail is two streets away.

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The leasing team delivers strong first impressions, with staff like Shawn and Nick praised for same-day tours and genuine engagement. Once residents move in, however, management communication breaks down sharply. Tenants report repeated problems: unresponsive calls, key fob failures with delayed emergency support, ongoing pest issues with extra fees, and smoke intrusion despite nonsmoking policies. Maintenance staff respond well day-to-day, but resident-facing management feels overextended or indifferent to concerns.

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Tenants consistently praise individual staff like Lisa, Bryson, Martha, and Jessie for going above their job descriptions to solve problems. However, the property as a whole struggles with unresponsive management, chronic pest issues, maintenance delays, and poor move-in readiness. Many report that the AI phone system makes it nearly impossible to reach anyone, and that promised move-in incentives are forgotten or not applied. Security concerns, including documented violent incidents and an unfixed parking garage gate, have driven long-term residents away despite liking the location and garages. Serious complaints center on pest infestations treated with temporary fixes rather than solutions, work orders marked complete without being touched, dirty apartments upon arrival, and a four-year resident citing safety issues as the reason to leave. Staff turnover appears high, and the property's management company appears to rely on the phone AI to avoid tenant contact. A smaller group of enthusiastic recent reviews praises the leasing team's responsiveness, though many of these come after systemic failures documented in more recent complaints.

Luxury

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Last updated 2026-09-16