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The Gabriella Apartments

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 571 Google reviews · How we rank ›

4.3(571) 70 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury
The Gabriella Apartments
Location
Old East Dallas, Dallas
Service
Luxury
Reviews
571
Ranking
#257 in Luxury
Best for
Prospective tenants comfortable with newer construction, dog owners, and those who value quick maintenance response over management accessibility.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

The leasing team delivers strong first impressions, with staff like Shawn and Nick praised for same-day tours and genuine engagement. Once residents move in, however, management communication breaks down sharply. Tenants report repeated problems: unresponsive calls, key fob failures with delayed emergency support, ongoing pest issues with extra fees, and smoke intrusion despite nonsmoking policies. Maintenance staff respond well day-to-day, but resident-facing management feels overextended or indifferent to concerns.

Praised for
  • leasing staff (Shawn, Nick) friendly and attentive on tours
  • maintenance responds quickly to requests
  • on-site Tom Thumb grocery store
  • rooftop dog park and amenities
  • clean common areas
Watch-outs
  • management unresponsive to resident concerns and calls
  • key fob access failures and slow emergency response
  • pest problems (roaches) not resolved after exterminator visits
  • smoke seeping between units in nonsmoking building
  • dirty gym equipment and trash in hallways
  • repeated management turnover
responsive-managementpoor-communicationclean-groundsmaintenance-quickfriendly-staffunresponsive-officepest-problemsmodern-amenities
Best for: Prospective tenants comfortable with newer construction, dog owners, and those who value quick maintenance response over management accessibility.
Think twice if: Avoid if you need responsive management for safety or service issues, have pest sensitivities, or are concerned about consistency under changing leadership.

What Reviewers Like

  • Strong leasing team known by name (Shawn, Nick)
  • On-site Tom Thumb grocery and rooftop dog park
  • Same-day maintenance response on most requests

What to Know Before You Tour

  • Leasing staff Shawn B and Nick known for attentive tours
  • Maintenance responds same day or next business day to most requests
  • Tom Thumb grocery store and off-leash dog park on 10th floor
  • Three management changes in two years noted by residents
  • Emergency access line experiences hour-plus wait times for key fob failures

What Stands Out

Luxury
Amenities and leasing staff strong; management responsiveness and maintenance of nonsmoking/pest control standards fall short of luxury expectations.

Compare with Nearby Apartments

  • Rated 4.3 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How We Scored It

How We Score
Star rating 52
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 75
Verification 30

Rating Breakdown

5
455
4
13
3
8
2
12
1
83

Location & Contact

Address
770 Cantegral St, Dallas, TX 75204
Open in Google Maps

Last verified 2026-09-16

Amenities & Property Details

Services listed
Luxury apartmentsStudio efficiency apartments1 bedroom apartments2 bedroom apartments3 bedroom apartments
Published prices
Pet Fee
$300
Pet Rent
$20/mo per pet

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

What's the pet policy?
Pets incur a $300 fee upfront and $20 per month rent per pet.
Can I take a same-day tour?
Yes. Recent residents credit staff like Shawn and Nick for accommodating same-day tours even when other properties refused.
Is there parking and grocery access?
Yes. The complex has a parking garage and Tom Thumb grocery store on the ground floor; residents also have a rooftop off-leash dog park.

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Last updated 2026-09-16