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Gatsby on Ross Apartments

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 303 Google reviews · How we rank ›

4.0(303) 73 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Apartments
Gatsby on Ross Apartments
Service
Luxury High-Rise Apartments
Reviews
303

What we found

The pool and gathering spaces draw consistent praise, with multiple guests highlighting clean grills, sinking islands, and lounge areas. Staff including Raven and Heidi earn frequent mention for quick responses and genuine care, though management communication breaks down sharply during move-outs and on persistent maintenance problems like plumbing that has gone unresolved for months.

Location near retail and salons, plus spacious layouts, appeal to residents and visitors alike. However, undocumented move-out charges and unaddressed work orders signal weak accountability once the leasing phase ends. One resident noted the complex has offered incentives for positive reviews, suggesting the 67% five-star rate warrants scrutiny against the real friction points.

Praised for
  • Resort-style pool and amenities
  • Friendly, responsive staff (Raven, Heidi/Heydi)
  • Clean grounds and common areas
  • Central location in Old East Dallas
  • Spacious floor plans and layouts
Watch-outs
  • Move-out charges lack documentation and communication
  • Maintenance delays on plumbing issues
  • Property manager unavailable or unresponsive
friendly-staffclean-groundsresponsive-managementmaintenance-slowunresponsive-officemodern-amenities
Best for: Residents seeking upscale amenities and social gathering spaces in central Dallas.
Think twice if: Document your apartment condition with photos before move-in and move-out; management can be slow responding to maintenance issues and move-out charges lack transparency.

What's working here

  • Resort-style pool with grills, island bar, and cabana seating
  • Central Old East Dallas location near retail and services
  • Spacious layouts praised by residents and guests
  • Staff responsiveness during leasing and day-to-day requests

Read this before you tour

  • Staff named: Raven, Heidi/Heydi
  • Pool features: two grills, island with sink and bar stools, two cabana areas with chairs, tables, and TVs, bathrooms, extra lounge spaces
  • Work order system accessible via online portal
  • Move-out charges cited: $175 for painting, $109 for carpet cleaning
  • Unresolved maintenance: 3-month plumbing issue with sewer smell and ceiling opening allowing insects
  • Business has offered incentives such as fee waivers in exchange for positive reviews per resident report

What residents say

Luxury High-Rise Apartments
Resort-style pool, spacious layouts, and modern amenities meet luxury expectations, but maintenance delays and move-out charge disputes undermine the premium experience.

Side by side with nearby options

  • Rated 4 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

Why this score

How We Score
Star rating 33
Review volume 100
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

The numbers behind the score

5
204
4
28
3
6
2
4
1
61

Contact the property

Address
4001 Ross Ave, Dallas, TX 75204
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

In their own words

Services listed
Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsResort-style pool24-hour fitness centerDog wash stationBike storage and repair centerEV charging stations

As published by the business on its own website; not independently verified.

Enquire about Gatsby on Ross Apartments

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Questions we get asked

How is the pool area set up for events?
The pool includes two grills, a sink-equipped island with bar stools, two cabana areas with chairs, tables and TVs, bathrooms, and additional lounge seating; multiple reviewers describe hosting successful birthday parties and gatherings.
How responsive is management to maintenance requests?
Online work order requests are described as responsive, but longer-term issues like plumbing problems can remain unresolved for months with poor communication from the property manager.
What is the parking situation for visitors?
Visitor parking is located on the top level of the garage; vehicles must be registered with the complex.

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Last updated 2026-08-13