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Loft + Row

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 95 Google reviews · How we rank ›

4.0(95) 66 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Apartments
Loft + Row
Service
Luxury High-Rise Apartments
Reviews
95

What we found

Long-term residents praise the property's friendly staff, quick maintenance, and amenities like the rooftop and dog park, particularly staff members Lorena, AJ, and Alondra. However, recent move-outs report substantial undocumented charges for normal wear and tear, with former tenants citing conflicting promises about wall-mounted items. Gym cleanliness and equipment upkeep have also declined, and pest complaints suggest recurring issues.

Praised for
  • quick maintenance response
  • friendly and helpful staff
  • clean amenities and grounds
  • strong dog park and pet services
  • rooftop and pool spaces
  • secure gated community
Watch-outs
  • move-out fee disputes and lack of documentation
  • pest issues (roaches)
  • management changes and inconsistency
  • fitness center cleanliness and equipment maintenance
  • dated units
responsive-managementmaintenance-quickfriendly-staffclean-groundsoutdated-unitsmaintenance-slowpest-problemsunexpected-feespoor-communication
Best for: Pet owners wanting active dog park and a secure, community-focused complex.
Think twice if: Move-out charges are common and often disputed; request written confirmation of wear-and-tear policies before move-in, and document unit condition in writing.

What's working here

  • Named maintenance staff known for speed and reliability (AJ, Lorena)
  • 24/7 gym access with strong equipment variety
  • Secure gated community with dog park
  • Rooftop and pool spaces well-maintained and social

Read this before you tour

  • Maintenance team members Lorena and AJ praised for same-week turnaround on work orders
  • Staff Alondra and Paolo cited for excellent leasing service
  • Dog park noted as strong amenity for active pets
  • Rooftop grill area and 24/7 gym frequently mentioned
  • Garage leak issue with prior management; unclear if resolved
  • Manager Crystal was promoted; recent management described as less responsive

What residents say

Luxury High-Rise Apartments
High-rise amenities (rooftop, pool, 24/7 gym) praised for quality and maintenance, but units described as dated; move-out practices controversial.

Side by side with nearby options

  • Rated 4 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 36% of the businesses in this directory.

Why this score

How We Score
Star rating 33
Review volume 86
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

The numbers behind the score

5
68
4
2
3
2
2
3
1
20

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsTownhomesSwimming poolRooftop loungeFitness centerPet-friendly housing

As published by the business on its own website; not independently verified.

Enquire about Loft + Row

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Questions we get asked

Is the gym always open?
Yes. Reviewers mention 24/7 access with cardio and strength equipment, though recent reviews note inconsistent cleaning and occasional equipment downtime.
Do you allow dogs?
Yes. Pet-friendly with a dedicated dog park. Current cost is $40 per month per dog based on recent reviews.
What should I document before move-out?
Get written confirmation from management about wear-and-tear policies and wall-mounted item charges; multiple residents were charged unexpectedly and management did not provide photographic proof of damage.

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Luxury High-Rise Apartments

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Last updated 2026-08-13