Burnett Lofts
New management installed in spring 2025 has transformed the complex into a responsive, attentive operation. Residents report 24-hour emergency maintenance (Derrick called back at 1am with AC failure), fast resolution of requests, and proactive property improvements without being asked. Staff named consistently: Kayla and Sarah in leasing, Derrick and team in maintenance. Dogs welcome; downtown location steps from Burnett Park, Water Gardens, Sundance Square. Serious ongoing issue: parking garage gate malfunction allows repeated vehicle break-ins, with one resident experiencing five theft attempts. Some earlier reviews reflect poor Greystar-era service; the shift is recent and real but not universal. Thin walls transmit neighbor noise and street-level activity. Leasing office phones go unanswered often enough to frustrate residents.
