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Burnett Lofts

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 117 Google reviews · How we rank ›

3.6(117) 65 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise Apartments
Burnett Lofts
Service
Luxury High-Rise Apartments
Reviews
117

What we found

New management installed in spring 2025 has transformed the complex into a responsive, attentive operation. Residents report 24-hour emergency maintenance (Derrick called back at 1am with AC failure), fast resolution of requests, and proactive property improvements without being asked. Staff named consistently: Kayla and Sarah in leasing, Derrick and team in maintenance. Dogs welcome; downtown location steps from Burnett Park, Water Gardens, Sundance Square.

Serious ongoing issue: parking garage gate malfunction allows repeated vehicle break-ins, with one resident experiencing five theft attempts. Some earlier reviews reflect poor Greystar-era service; the shift is recent and real but not universal. Thin walls transmit neighbor noise and street-level activity. Leasing office phones go unanswered often enough to frustrate residents.

Praised for
  • responsive new management since spring 2025
  • quick maintenance response (including emergency calls)
  • friendly and approachable leasing staff
  • prime downtown location near Burnett Park
  • clean property and well-maintained amenities
Watch-outs
  • parking garage security gate frequently left open, vehicles broken into or targeted for theft
  • previous management (Greystar) left lasting damage to reputation
  • thin walls between units and exterior noise
  • phone lines not reliably answered at leasing office
responsive-managementmaintenance-quickfriendly-staffsecure-parkingnoisy-neighbors
Best for: Downtown professionals and pet owners seeking walkable urban location with responsive emergency maintenance.
Think twice if: Vehicle owners should verify parking gate security is fixed; gate malfunction has led to repeated break-ins. Soundproofing is minimal between units and from street noise.

What's working here

  • emergency maintenance response 24/7
  • new responsive management team since spring 2025
  • walkable downtown location to parks and attractions
  • pet-friendly with dog park and nearby trails

Read this before you tour

  • Derrick responded to AC emergency at 1:30am Sunday and resolved it quickly
  • Kayla (assistant manager) and Sarah (leasing staff) handle office; named as particularly attentive
  • Management changed spring 2025 from Greystar to current team; this marks a clear operational shift
  • Parking garage gate repeatedly left open, enabling vehicle break-ins (one resident reported five theft attempts in two years)
  • One resident's payment issue was resolved without complaint and complemented with one month free rent promotion
  • Maintenance team works visible hours addressing complex-wide issues

What residents say

Luxury High-Rise Apartments
New management excels at emergency response and proactive maintenance; parking security remains unresolved and undermines otherwise strong operations.

Side by side with nearby options

  • Rated 3.6 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 43% of the businesses in this directory.

Why this score

How We Score
Star rating 11
Review volume 90
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

The numbers behind the score

5
66
4
8
3
6
2
5
1
32

Contact the property

Address
1012 Burnett St, Fort Worth, TX 76102
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsIn-home smart technologyResort-style pool24-hour fitness centerOn-site marketConnected parking garage
Published prices
Look and Lease Special
$500

As published by the business on its own website; not independently verified.

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Questions we get asked

Are emergency maintenance calls answered after hours?
Yes. One resident called the emergency line at 1am for AC failure and Derrick arrived at 1:30am on a Sunday and fixed it.
Are dogs allowed?
Yes. The complex is pet-friendly with a dog park and residents report nearby trail access to parks.
Is parking secure?
Parking garage gate has a chronic malfunction (frequently left open), leading to repeated vehicle break-ins. This is a known ongoing issue.

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Last updated 2026-08-13