Maintenance staff, particularly Cruz and Ivan, consistently earn praise for repairs completed same-day or within hours, often stepping in outside normal hours. The property's Deep Ellum location near transit and furnished amenities (pool, gym, coworking) draw residents who value a well-run, responsive building.
Last verified 2026-08-13
As listed on Google.
As published by the business on its own website; not independently verified.
The lofts draw residents who value the authentic industrial character and Deep Ellum location, with some praising community feel and maintenance staff. However, chronic water damage, slow leak repairs, poor communication from the leasing office, and inflexible management create friction for others, especially long-term tenants frustrated by rent hikes and deposit disputes.
Most residents and visiting agents praise The Crosby's leasing team, especially Jeremy, America, and Fatima, plus consistent property cleanliness and speedy maintenance fixes. Staff go out of their way to welcome new residents and handle issues professionally. The complex falters on climate control (AC outages reported multiple times) and security: residents have experienced package theft, car damage in the garage, and property management's failure to share camera footage or investigate fully. One long-term resident notes the property has declined from its earlier luxury standard, with more frequent closures and lingering odors in common areas.
Staff excellence drives most resident satisfaction. Neveah and Yadira receive repeated praise for hands-on help during move-in and lease approval. Work orders and maintenance typically complete within 24 hours or days. Residents value the pool, gym, courtyard workspace, and Deep Ellum's food and music scene. Pricing friction and infrastructure issues temper the experience. Multiple reviews flag overpriced rates for the neighborhood, constant elevator outages, and heavy AirBnb presence degrading the residential feel. One long-term resident noted marked decline after a key manager left. Unresponsive leasing during tight vacancy also emerges as a complaint.
Last updated 2026-08-13