29 low data
MHB
5.0(1)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury
The Crosby
Luxury
- Location
- Deep Ellum, Dallas
- Service
- Luxury
- Reviews
- 298
- Ranking
- #110 in Luxury
- Best for
- Young professionals and relocating families who value premium amenities, central location, and attentive leasing staff.
Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.
Our Review
Staff greet prospective tenants warmly and help with move planning; residents consistently praise cleanliness, fast maintenance, and a leasing team that feels genuinely invested. Multiple named staff members (Santiago, Fatima, America, Jeremy) earned specific mention for going above and beyond.
That said, recent noise complaints went unaddressed for weeks despite multiple reports, and one departing tenant felt management failed to act with urgency until police were called. A separate complaint raised AC outages during a heatwave, though this appears isolated. Long-term residents speak highly of the building, but newcomers should expect a building community that may include frequent marijuana use and occasional noise."
Praised for
- friendly and attentive staff
- clean, well-maintained grounds
- quick maintenance response
- abundant amenities
- welcoming leasing team
Watch-outs
- noise and music disturbances
- slow response to smoke complaints
- AC failures during heat
- high rent prices
responsive-managementclean-groundsmaintenance-quickfriendly-staffnoisy-neighborsmodern-amenities
Best for: Young professionals and relocating families who value premium amenities, central location, and attentive leasing staff.
Think twice if: Sensitive to noise or expecting immediate response to neighbor complaints; budget-conscious renters may find pricing steep and fees ($29 trash, $20 CAM, $6 pest control, $85 application) add up quickly.
What Reviewers Like
- Rooftop skylounge and resort-style pool
- Technogym fitness center
- Indoor/outdoor co-working space
- Named staff who provide personalized service
What to Know Before You Tour
- Named leasing staff (Santiago, Fatima, America, Jeremy, Johnny) praised for personalized tours and help mapping furniture
- Maintenance team flagged as consistently responsive and professional
- Rooftop skylounge and resort pool are signature amenities
- Technogym fitness equipment
- 24-hour micro market
- Pet park on grounds
What Stands Out
- Luxury
- Premium finishes and amenities (rooftop skylounge, Technogym, resort pool, co-working) live up to promises; staff service is personalized and warm, but neighbor noise and management's slow response to complaints dampened long-term residents' satisfaction.
Compare with Nearby Apartments
- Rated 4.4 against a 3.85 average across the 883 luxury businesses listed here.
- Has more Google reviews than 88% of the businesses in this directory.
How We Scored It
How We Score Star rating 57
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 75
Verification 30
Rating Breakdown
5
234
4
22
3
4
2
13
1
25
Location & Contact
- Phone
- +1469-707-9308
- Address
- 400 S Hall St, Dallas, TX 75226
Last verified 2026-09-16
Amenities & Property Details
Services listed
Studio, 1 bedroom, and 2 bedroom apartmentsGranite countertops and gourmet kitchen islandsOpen concept kitchens with designer cabinetsWood-style flooringOversized closet spaceCarpeted bedroomsRooftop skyloungeIndoor/outdoor co-working space
Published prices
- 1 bedroom 1 bath floor plan A2 (699 SF)
- $1425.00/mo (13 months) or $1370 base rent
- 1 bedroom 1 bath floor plan A3 (737 SF)
- $1690.00/mo (12 months) or $1635 base rent
- 2 bedroom 2 bath floor plan B1 (1104 SF)
- $2075.00/mo (14 months) or $2020 base rent
- Storage units (9 ft x 6 ft)
- $25.00-$100.00/mo
- Reserved parking
- $50.00/mo
- Pet fee (first animal)
- $400.00 one-time
As published by the business on its own website; not independently verified.
Frequently Asked Questions
- What is the base rent for a 1-bedroom apartment?
- 1-bedroom floor plans start at $1370/month base rent (699 SF, A2 layout) or $1635/month (737 SF, A3 layout). Lease terms vary between 12 and 14 months.
- Are there pet-friendly units or a pet park?
- Yes, the complex has a pet park on grounds. Pet fees are $400 one-time per animal and $20/month per pet.
- What amenities are included?
- Amenities include a rooftop skylounge, resort-style pool, Technogym fitness center, indoor/outdoor co-working space, 24-hour micro market, pet park, and a state-of-the-art fitness center.
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Most residents praise Gabriela, Johnny, and the leasing team for genuine, attentive service that makes the move-in feel smooth. The property itself is modern and clean, with amenities like a rooftop pool, fitness center, and work spaces that residents use regularly. Maintenance requests typically get fast turnaround. However, two recent residents flagged serious concerns: management allowing short-term rentals while keeping doors unlocked, which undercuts the supposed security and resident screening that justified choosing the building. One resident also reported maintenance marking tickets complete without finishing work, unresponsive handling of noise complaints from neighbors, and management using canned replies rather than engaging with documented problems. These gaps in consistency and honesty stand out against the broader positive experience.
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Staff excellence-especially leasing agent Dami-sets the tone: residents mention same-day maintenance fixes, attentive on-site management, and a welcoming 24/7 office. The 17-floor building offers modern apartments, a co-working lounge, pool, and secure parking in an art-filled Deep Ellum location steps from restaurants, hospitals, and transit. Long-standing elevator failures, however, pose real accessibility risks for disabled and elderly residents (including some recovering from organ transplants). Thin walls and neighbor conflicts also emerge as persistent friction, with one resident questioning whether premium pricing justifies the noise and layout tradeoffs.
Luxury