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Innova Apartments

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 465 Google reviews · How we rank ›

4.5(465) 80 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Apartments
Innova Apartments
Service
Luxury High-Rise Apartments
Reviews
465

What we found

Innova leasing staff earn consistent praise for knowledge, speed, and genuine friendliness; tours and applications flow smoothly. Maintenance responds quickly to most requests, and the Old East Dallas setting draws renters looking for urban convenience near Downtown and Deep Ellum.

However, first-floor units report serious roach problems, ongoing exterior construction creates daily noise for some residents, and parking security has deteriorated with car theft and unauthorized vehicles. WiFi is building-controlled with no personal reset option, a real issue for remote workers. These structural concerns matter more than staff excellence when you are living there long-term.

Praised for
  • staff professionalism and attentiveness
  • quick maintenance response
  • leasing team goes above and beyond
  • good location and amenities
  • smooth move-in process
Watch-outs
  • pest issues on lower floors
  • ongoing construction noise
  • parking and security problems
  • frequent equipment breakdowns
  • limited WiFi control
responsive-managementfriendly-staffmaintenance-quickmodern-amenitiespest-problemsmaintenance-slow
Best for: Professionals and couples seeking urban luxury living and strong customer service near Deep Ellum.
Think twice if: Avoid first-floor units due to roach complaints; work-from-home renters should verify WiFi reliability before signing.

What's working here

  • Attentive leasing team named repeatedly in reviews
  • Fast maintenance response 24-hour turnaround typical
  • Walkable Old East Dallas location near Deep Ellum and Uptown
  • Resort pool and fitness center included

Read this before you tour

  • Leasing staff Whitney, Harley, Shaquil, and Kuwana named for professionalism and service
  • Maintenance requests reportedly resolved within 24 hours
  • Ongoing multi-year construction on complex perimeter creating 7am-7pm daily noise
  • Car theft reported in visitor parking; open guest parking allows non-resident access
  • WiFi router on inaccessible ceiling; residents cannot reset without maintenance request

What residents say

Luxury High-Rise Apartments
Leasing staff praised for professionalism and tours; maintenance fast. Pest and structural maintenance concerns offset amenities for long-term residents.

Side by side with nearby options

  • Rated 4.5 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

Why this score

How We Score
Star rating 65
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

The numbers behind the score

5
390
4
14
3
7
2
8
1
46

Contact the property

Address
Innova, 2781 N Carroll Ave, Dallas, TX 75204
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsResort-style poolFitness centerClubhouseBusiness centerPicnic and grill stations

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

Enquire about Innova Apartments

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Questions we get asked

How quickly does maintenance respond?
One reviewer reported 24-hour turnaround as typical; another noted "fast-responding maintenance staff." Maintenance is attentive to requests overall.
Can I control the WiFi in my unit?
No. WiFi is building-managed, and the router is mounted on the ceiling where residents cannot reach it. You must submit a maintenance request to have staff reset it if service drops.
Is this a good fit if I work from home?
That depends on WiFi reliability. One remote worker listed inability to reset their router without staff help as a dealbreaker. Confirm connectivity during your tour.

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Last updated 2026-08-13