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Innova Apartments

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 472 Google reviews · How we rank ›

4.5(472) 81 composite score See reviews on Google ✓ Google-verified
Luxury
Innova Apartments
Location
Old East Dallas, Dallas
Service
Luxury
Reviews
472
Ranking
#46 in Luxury
Best for
Professionals seeking luxury finishes and strong in-person service during leasing and early occupancy.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

Most residents praise the leasing and front-office staff by name: Kuwana, Harley, Whitney, Chloe, and Shaquil receive repeated mention for going beyond standard service, making walkthroughs informative and move-ins smooth. Maintenance responds quickly and the complex sits well near shops and nightlife. However, a minority report management unresponsive to emails, excessive guest towing, and one severe billing error post-move-out that created credit reporting stress despite staff verbal assurances of correction.

Quality of community experience hinges on timing and which staff member handles your situation. The leasing phase earns consistent five-star notes for communication and professionalism. Long-term resident satisfaction splits: those who interact with named staff solve problems easily; those relying on email or referral tracking describe frustration and avoidable administrative friction.

Praised for
  • staff warmth and professionalism
  • responsive leasing team
  • fast maintenance turnaround
  • convenient location
  • property condition
Watch-outs
  • unresponsive management on follow-ups
  • aggressive towing policies
  • billing errors on move-out
  • broken amenities
friendly-staffresponsive-managementmaintenance-quickclean-groundsmodern-amenities
Best for: Professionals seeking luxury finishes and strong in-person service during leasing and early occupancy.
Think twice if: Email follow-ups and administrative issues receive slow attention; verify towing policy and move-out billing procedures before signing.

What Reviewers Like

  • named staff (Kuwana, Whitney, Harley, Chloe, Shaquil) go above and beyond
  • fast maintenance response
  • luxury pool and fitness amenities
  • walkable to shops and nightlife

What to Know Before You Tour

  • Kuwana (Community Manager) known for immediate, personalized greeter role and issue resolution
  • Whitney praised for professionalism and detail-oriented leasing
  • Harley (Assistant Community Manager) noted for accommodation but also involved in post-move billing disputes
  • Shaquil staff member recognized for personability and local event knowledge
  • One resident reported $8k erroneous post-move bill followed by contradictory staff direction and credit bureau threat
  • Guest towing occurs at least monthly for some residents; policy viewed as excessive

What Stands Out

Luxury
Luxury finishes praised; leasing staff professionalism and move-in experience stand out, but post-move billing and communication gaps undermine the premium promise.

Compare with Nearby Apartments

  • Rated 4.5 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

How We Scored It

How We Score
Star rating 64
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating Breakdown

5
395
4
14
3
7
2
8
1
48

Location & Contact

Address
Innova, 2781 N Carroll Ave, Dallas, TX 75204
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsResort-style poolFitness centerClubhouseBusiness centerPicnic and grill stations

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

Enquire about Innova Apartments

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to Innova Apartments. We only share your details with providers relevant to your request.

Frequently Asked Questions

What amenities does Innova offer?
Resort-style pool, fitness center, business center, clubhouse, picnic and grill stations, and entertainment kitchen. Their website lists pet-friendly housing options as well.
Is there 24/7 front office availability?
Hours are published but not detailed in available data; contact them directly to confirm after-hours availability.
What should I know about guest parking and towing?
Residents report towing is frequent (at least monthly for some) and can affect guests. Clarify the towing policy with management before leasing.

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Last updated 2026-09-16