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Cityplace Heights

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 381 Google reviews · How we rank ›

3.9(381) 65 composite score See reviews on Google ✓ Google-verified
Luxury
Cityplace Heights
Location
Old East Dallas, Dallas
Service
Luxury
Reviews
381
Ranking
#391 in Luxury
Best for
Early-lease renters in Old East Dallas seeking value without long-term commitment.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

Cityplace Heights attracts renters seeking affordable luxury living in Old East Dallas, with several praising the leasing team and maintenance crew for prompt, professional service. The building shows a stark divide: early residents found it well-managed and responsive; recent arrivals report deteriorating conditions since an ownership change, including widespread cockroach infestations, broken elevators down for months, flooded units, and security lapses where entry fobs don't work and packages vanish despite paid lockers.

Management's move-out practices fuel deep frustration. Tenants pay hundreds for professional cleaning and still face charges exceeding $500–$2,000, with the complex keeping full deposits and offering no written justification. Named staff (Josiah, Bill, Caleb, Marcelo, Avri, Norma) show genuine care, but the leasing office communication is inconsistent, and a switch in community directors appears linked to the decline. The parking garage employs Capital Tow, a company reviewers describe as predatory, booting cars over minor violations.

Praised for
  • responsive maintenance staff
  • reasonable rent for location
  • smooth lease/move-in process
  • amenities offered
Watch-outs
  • chronic pest infestations
  • broken/nonfunctional elevators
  • excessive move-out charges and deposit disputes
  • poor security and package theft
  • unresponsive management after ownership change
  • pet waste throughout common areas
  • predatory parking enforcement
maintenance-quickpest-problemsoutdated-unitsfriendly-staffunresponsive-officeunexpected-feespoor-communication
Best for: Early-lease renters in Old East Dallas seeking value without long-term commitment.
Think twice if: Avoid if you need security, functional elevators, a pest-free unit, or transparency in move-out charges.

What Reviewers Like

  • competitive pricing in Old East Dallas
  • professional maintenance crew
  • welcoming leasing agents
  • pet-friendly with flexible leasing

What to Know Before You Tour

  • Maintenance staff Josiah, Bill, Caleb, Marcelo, Avri, Norma receive individual praise
  • Elevators regularly out for weeks to months
  • Capital Tow manages parking and boots vehicles; reviewers cite predatory practices
  • Package lockers charge per-day fees for uncollected deliveries
  • Move-out charges often exceed $500 despite paid cleaning; deposits retained in full
  • Ownership/management changed; conditions deteriorated afterward
  • Roach infestations reported in multiple units and common hallways
  • Hot tub closed for extended periods; gym equipment frequently broken

What Stands Out

Luxury
Maintenance crew earns consistent praise; management and facilities maintenance have declined sharply since ownership change.

Compare with Nearby Apartments

  • Rated 3.9 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 94% of the businesses in this directory.

How We Scored It

How We Score
Star rating 26
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Rating Breakdown

5
261
4
16
3
7
2
10
1
87

Location & Contact

Address
4030 N Central Expy, Dallas, TX 75204
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:30-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
One bedroom apartmentsTwo bedroom apartmentsFitness centerOutdoor poolPet-friendly rentalsFlexible lease terms

Credentials claimed:Equal Housing Opportunity

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

How long have elevators been broken?
Reviewers report one or more elevators out of service for 2 months to indefinitely; at times all three are nonfunctional simultaneously.
What are move-out costs like?
Residents report paying $300–$660 in move-out charges on top of professional cleaning, with full deposits retained and little written explanation.
Is parking enforced strictly?
Yes. Capital Tow boots vehicles over parking violations and threatens towing; reviewers describe the enforcement as predatory.

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Many residents credit the leasing team-especially Nora, Liz, and Eva-with making the move-in process smooth and stress-free. The property itself earns consistent praise for cleanliness, the resort-style pool, fitness center, and well-maintained grounds; community events like Easter egg hunts add to the family-friendly appeal. Management responsiveness, however, diverges sharply by issue. While maintenance requests are often completed on time and the property stays quiet, enforcement of pet policies and tenant conduct is inconsistent. One resident reported a four-year decline with four different management companies; another described rent payment disputes and deteriorating unit fixtures. Parking and vehicle work in common areas remain recurring friction points.

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Uptown at Cole Park
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Staff members named (Amy, Ashley, Jessica, Jennifer Gutierrez, Aly, Akira, Ali) consistently earn five-star praise for going above and beyond during leasing and for their warmth; maintenance fixes reported issues quickly. The building itself is clean, quiet, and safe with dog amenities and proximity to Cole Park drawing repeated compliments. However, a pattern of ghosting prospective tenants and poor office communication undermines the experience. Residents report unit imperfections not disclosed, confusing fees (trash collection, admin, electronic check surcharges), restrictive lease terms (60-day move-out notice plus extra month's rent), and email silence from the leasing office even after formal requests.

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Most residents praise the leasing and front-office staff by name: Kuwana, Harley, Whitney, Chloe, and Shaquil receive repeated mention for going beyond standard service, making walkthroughs informative and move-ins smooth. Maintenance responds quickly and the complex sits well near shops and nightlife. However, a minority report management unresponsive to emails, excessive guest towing, and one severe billing error post-move-out that created credit reporting stress despite staff verbal assurances of correction. Quality of community experience hinges on timing and which staff member handles your situation. The leasing phase earns consistent five-star notes for communication and professionalism. Long-term resident satisfaction splits: those who interact with named staff solve problems easily; those relying on email or referral tracking describe frustration and avoidable administrative friction.

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Last updated 2026-09-16