DFW Multifamily Property Directory
Menu
Start Your Search

Cityplace Heights

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 378 Google reviews · How we rank ›

3.9(378) 64 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Apartments
Cityplace Heights
Service
Luxury High-Rise Apartments
Reviews
378

What we found

Half the reviews praise affordability and occasional staff standouts, but the other half describe systemic decay: cockroach infestations, mold in multiple units, broken elevators and AC units left unfixed for months, and hallways soaked with pet waste. Move-out billing appears designed to strip deposits and charge $650–$750 on top, even for spotless units. A 5-year resident notes that management quality collapsed after an ownership change, with four leasing directors in succession and security so compromised that guests learned to bypass broken gates.

The complex trades lower rent for chronic neglect. Maintenance crew members earn individual praise for speed and professionalism, and some leasing agents help with move-in smoothly, but these wins are drowned out by foundation-level failures: mold spreading from air vents, roaches arriving within weeks, and a pattern of retaliatory fees that residents describe as deliberate company strategy.

Praised for
  • responsive maintenance staff (named: Marcelo, Josiah, Bill)
  • affordable rent for the area
  • good leasing agents (named: Avri, Caleb)
  • safe neighborhood location
Watch-outs
  • persistent pest problems (cockroaches, flies, gnats, rodents)
  • excessive move-out charges ($600-$750+) despite clean units
  • maintenance delays (AC outages, broken appliances)
  • poor grounds upkeep (pet waste, mold, muddy landscaping)
  • broken amenities (gym equipment, pool, elevators, hot tub)
  • parking enforcement overreach (predatory towing)
  • security failures (broken doors, gates, package theft, car break-ins)
  • unprofessional or unresponsive management
maintenance-slowpest-problemsunresponsive-officeunexpected-feesoutdated-unitsmaintenance-quickfriendly-staff
Best for: budget-conscious renters who prioritize low rent and can tolerate deferred maintenance
Think twice if: cockroach infestations, mold, broken elevators, pet waste in hallways, and $600–$750 move-out fees on top of deposits are dealbreakers

What's working here

  • below-market rent for Dallas and Uptown area
  • standout maintenance technicians (Marcelo, Josiah, Bill) respond quickly
  • helpful leasing agents (Avri, Caleb) guide move-in
  • pet-friendly policy available

Read this before you tour

  • Maintenance staff Marcelo, Josiah, and Bill named for quick response
  • Leasing agents Avri and Caleb praised for move-in help
  • Move-out fees typically $600–$750 regardless of unit condition; residents report automatic charges for cleaning, painting, carpet cleaning, trash removal applied even to spotless units
  • Cockroach infestations reported within 2 weeks of move-in; mold spreading from air vents; AC outages lasting months
  • Parking enforcement via Capital Tow described as predatory; car booting at 2am reported
  • Package locker charges per-day fee ($100+ for 3-day vacation hold reported)
  • Elevators out of service for extended periods (4 months for 7th-floor garage access); elevator failure rate ~50%
  • Ownership and management changes resulted in visible decline; 4 different community directors in short span

What residents say

Luxury High-Rise Apartments
Marketed as upscale but reviewers describe deteriorating condition: pest infestations, broken elevators, mold, poor grounds upkeep, and excessive move-out fees undermine luxury positioning.

Side by side with nearby options

  • Rated 3.9 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

Why this score

How We Score
Star rating 27
Review volume 100
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

The numbers behind the score

5
260
4
16
3
6
2
10
1
86

Contact the property

Address
4030 N Central Expy, Dallas, TX 75204
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:30-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
One bedroom apartmentsTwo bedroom apartmentsFitness centerOutdoor poolPet-friendly rentalsFlexible lease terms

Credentials claimed:Equal Housing Opportunity

As published by the business on its own website; not independently verified.

Enquire about Cityplace Heights

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to Cityplace Heights. We only share your details with providers relevant to your request.

Questions we get asked

Do you charge fees when I move out?
Yes. Residents report automatic charges of $600–$750 on top of deposit withholding, even for units in perfect condition. Charges include cleaning ($185+), painting ($260), carpet cleaning ($135–$50 additional), and trash removal ($50).
What should I expect from maintenance?
Response times vary. Individual technicians like Marcelo, Josiah, and Bill respond quickly, but some repairs are slow (AC outages lasting months, bathroom issues resolved after hours with reportedly rude staff). Leasing office closure times add delays.
Are there parking or package issues?
Yes. Parking enforcement uses Capital Tow, described as predatory with 2am boot reports. Package lockers charge per-day overage fees ($100+ reported for a 3-day vacation hold).

Similar apartment complexes nearby

Metropolitan at Cityplace
70

Metropolitan at Cityplace

3.9(195)✓ Google-verifiedPublishes prices

Most residents report a clean, well-maintained community with spacious layouts and responsive staff, particularly praising Elizabeth and Eva's professionalism during move-in and ongoing assistance. Standout amenities include the pool, fitness center, and family events like Easter egg hunts. Concerns surface around security and access control, with reviewers noting missing packages, limited camera coverage, and uncertainty about who can enter the gated property; a few also mention mechanical issues with doors and broken blinds.

Affordable & Income Restricted HousingLuxury High-Rise Apartments
View profile
Uptown at Cole Park
71

Uptown at Cole Park

4.3(134)✓ Google-verified

Most residents describe staff warmth and clean common spaces, with leasing agents Jennifer, Ashley, and Aly cited often for going beyond. Maintenance responds quickly when tickets are filed, and the Uptown location offers walkable dining and park access. However, prospective tenants report being stood up or ignored during tours, and leaseholders complain of unit imperfections, opaque fees (trash admin, electronic payment surcharge), mandatory internal-move penalties, and leasing office silence on tenant concerns despite responsive maintenance.

Affordable & Income Restricted HousingLuxury High-Rise Apartments
View profile
Innova Apartments
80

Innova Apartments

4.5(465)✓ Google-verified

Innova leasing staff earn consistent praise for knowledge, speed, and genuine friendliness; tours and applications flow smoothly. Maintenance responds quickly to most requests, and the Old East Dallas setting draws renters looking for urban convenience near Downtown and Deep Ellum. However, first-floor units report serious roach problems, ongoing exterior construction creates daily noise for some residents, and parking security has deteriorated with car theft and unauthorized vehicles. WiFi is building-controlled with no personal reset option, a real issue for remote workers. These structural concerns matter more than staff excellence when you are living there long-term.

Luxury High-Rise Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-08-13