DFW Multifamily Property Directory
Menu
Start Your Search

Metropolitan at Cityplace

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 195 Google reviews · How we rank ›

3.9(195) 70 composite score See reviews on Google ✓ Google-verified Publishes prices
Affordable & Income Restricted HousingLuxury High-Rise Apartments
Metropolitan at Cityplace
Services
Affordable & Income Restricted Housing, Luxury High-Rise Apartments
Reviews
195

What we found

Most residents report a clean, well-maintained community with spacious layouts and responsive staff, particularly praising Elizabeth and Eva's professionalism during move-in and ongoing assistance. Standout amenities include the pool, fitness center, and family events like Easter egg hunts. Concerns surface around security and access control, with reviewers noting missing packages, limited camera coverage, and uncertainty about who can enter the gated property; a few also mention mechanical issues with doors and broken blinds.

Praised for
  • clean and well-maintained grounds
  • professional, responsive management staff
  • quick maintenance response
  • family-friendly amenities and events
  • modern, upscale apartment finishes
Watch-outs
  • inconsistent security and access control
  • missing or lost packages
  • maintenance issues with specific items (broken blinds, stiff doors)
  • gym curfew hours limiting late-night access
  • parking lot congestion from ongoing work
responsive-managementclean-groundsmaintenance-quickfriendly-staffmodern-amenitiessecure-parking
Best for: Families and working professionals seeking low-stress move-in and reliable maintenance in a clean, gated community.
Think twice if: Security and package theft concerns; inquire about camera coverage and lost-item policies before signing if that matters to you.

What's working here

  • Named staff (Liz, Eva, Nora) known for patient, welcoming service
  • Fast maintenance response and apartment upkeep
  • Resort-style pool and on-site fitness center
  • Family-friendly events and tenant engagement

Read this before you tour

  • Staff named: Liz, Eva, Nora-praised for move-in support and maintenance responsiveness
  • Easter egg hunt with prizes (free garage fees, carpet cleaning)
  • Pool and gym consistently clean and maintained; only one treadmill working reliably
  • Gym has curfew hours restricting late-night access
  • Balcony doors reported stiff and difficult to operate
  • Broken blinds noted in one unit
  • Missing or lost packages reported despite office receipt
  • Ongoing parking lot mechanical work congestion at gate

What residents say

Affordable & Income Restricted Housing
Flexible rent plans and $500 move-in special appeal to budget-conscious renters; one tenant reported rent-payment disputes with management.
Luxury High-Rise Apartments
Modern, upscale interiors and resort-style amenities (pool, fitness center) align with upscale positioning; however, some units have maintenance wear (stiff doors, broken blinds).

Side by side with nearby options

  • Rated 3.9 against a 3.91 average across the 223 affordable & income restricted housing businesses listed here.
  • Has more Google reviews than 65% of the businesses in this directory.

Why this score

How We Score
Star rating 27
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

The numbers behind the score

5
132
4
8
3
4
2
8
1
43

Contact the property

Address
2802 N Carroll Ave, Dallas, TX 75204
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-17:00
Tuesday
09:00-17:00
Wednesday
09:00-17:00
Thursday
09:00-17:00
Friday
09:00-16:00
Saturday
10:00-16:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Apartments for rentFlex rent payment plans24-hour fitness centerResort-style poolBark parkPackage lockersOutdoor kitchenBusiness center
Published prices
1 Bedroom, 1 Bath apartment (A1)
$1175 per month
1 Bedroom, 1 Bath apartment (A2)
$1225 per month
1 Bedroom, 1 Bath apartment (A1 Renovated)
$1400 per month
2 Bedroom, 1 Bath apartment (B1)
$1415 per month
2 Bedroom, 2 Bath apartment (B2)
$1535 per month
2 Bedroom, 2 Bath apartment (B2 Renovated)
$1910 per month

As published by the business on its own website; not independently verified.

Enquire about Metropolitan at Cityplace

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to Metropolitan at Cityplace. We only share your details with providers relevant to your request.

Questions we get asked

Do you accept flexible rent payment options?
Yes, their website lists flex rent payment plans as a service.
What is the move-in cost?
Pet deposit is $200; monthly pet rent is $20 per animal. A $500 move-in special is currently available. Rent starts at $1,175 for a 1-bed A1 unit.
Are there family activities at the property?
Yes. Reviewers mention an Easter egg hunt with prizes (free garage fees and carpet cleaning for winners).

Similar apartment complexes nearby

Cityplace Heights
64

Cityplace Heights

3.9(378)✓ Google-verified

Half the reviews praise affordability and occasional staff standouts, but the other half describe systemic decay: cockroach infestations, mold in multiple units, broken elevators and AC units left unfixed for months, and hallways soaked with pet waste. Move-out billing appears designed to strip deposits and charge $650–$750 on top, even for spotless units. A 5-year resident notes that management quality collapsed after an ownership change, with four leasing directors in succession and security so compromised that guests learned to bypass broken gates. The complex trades lower rent for chronic neglect. Maintenance crew members earn individual praise for speed and professionalism, and some leasing agents help with move-in smoothly, but these wins are drowned out by foundation-level failures: mold spreading from air vents, roaches arriving within weeks, and a pattern of retaliatory fees that residents describe as deliberate company strategy.

Luxury High-Rise Apartments
View profile
Innova Apartments
80

Innova Apartments

4.5(465)✓ Google-verified

Innova leasing staff earn consistent praise for knowledge, speed, and genuine friendliness; tours and applications flow smoothly. Maintenance responds quickly to most requests, and the Old East Dallas setting draws renters looking for urban convenience near Downtown and Deep Ellum. However, first-floor units report serious roach problems, ongoing exterior construction creates daily noise for some residents, and parking security has deteriorated with car theft and unauthorized vehicles. WiFi is building-controlled with no personal reset option, a real issue for remote workers. These structural concerns matter more than staff excellence when you are living there long-term.

Luxury High-Rise Apartments
View profile
The Oliver Dallas
81

The Oliver Dallas

4.8(71)✓ Google-verifiedPublishes prices

The Oliver earns strong marks for responsive leasing and maintenance teams who solve problems quickly. Amy, Zoe, and Megan stand out for personal attention during the rental process. The new building, modern finishes, and Uptown location near West Village appeal to relocating professionals. One applicant reported that management accepted a deposit without stating upfront that their medical situation would disqualify them, then refused a refund after denial.

Luxury High-Rise Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-08-13