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Metropolitan at Cityplace

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 201 Google reviews · How we rank ›

3.9(201) 67 composite score See reviews on Google ✓ Google-verified Publishes prices
LuxuryAffordable Housing
Metropolitan at Cityplace
Location
Old East Dallas, Dallas
Services
Luxury, Affordable Housing
Reviews
201
Ranking
#331 in Luxury
Best for
Families with grade-school children and pet owners who value on-site amenities and responsive office staff.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-04.

Our Review

Many residents credit the leasing team-especially Nora, Liz, and Eva-with making the move-in process smooth and stress-free. The property itself earns consistent praise for cleanliness, the resort-style pool, fitness center, and well-maintained grounds; community events like Easter egg hunts add to the family-friendly appeal.

Management responsiveness, however, diverges sharply by issue. While maintenance requests are often completed on time and the property stays quiet, enforcement of pet policies and tenant conduct is inconsistent. One resident reported a four-year decline with four different management companies; another described rent payment disputes and deteriorating unit fixtures. Parking and vehicle work in common areas remain recurring friction points.

Praised for
  • staff responsiveness (Nora, Liz, Eva praised by name)
  • clean grounds and amenities
  • smooth move-in process
  • well-maintained units
  • community events for families
Watch-outs
  • maintenance and enforcement inconsistency
  • parking lot issues (car work, accessibility)
  • poor rent payment handling
  • gym curfew limitations
responsive-managementclean-groundsfriendly-staffmaintenance-quickmaintenance-slowunexpected-feesnoisy-neighbors
Best for: Families with grade-school children and pet owners who value on-site amenities and responsive office staff.
Think twice if: Long-term residents concerned about enforcement consistency, parking congestion, or management turnover; tenants with strict rent payment processes or needing after-hours gym access.

What Reviewers Like

  • Named staff (Nora, Liz, Eva) known for patient, personable leasing support
  • Resort-style pool and fitness center kept clean and well-maintained
  • Community events (Easter egg hunt, family activities)
  • Smooth move-in process and application

What to Know Before You Tour

  • Leasing staff: Nora Fuerte, Liz, Eva named in positive reviews
  • Easter event: residents won free month of garage fees and carpet cleaning
  • Gym: clean and well-maintained but has curfew hours (late-night access unavailable)
  • Maintenance: generally responsive but unit issues reported (broken blinds, balcony door requiring force)
  • Management: four different companies in past four years per one resident
  • Pet amenities: bark park on-site

What Stands Out

Luxury
Modern, upscale finishes praised; resort-style amenities (pool, fitness center) kept clean, though gym curfew and limited treadmill access frustrate some residents.
pet-friendly
Bark park available; inconsistent enforcement of pet policies on grounds mentioned by long-term residents (dog waste not always managed).

Compare with Nearby Apartments

  • Rated 3.9 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 74% of the businesses in this directory.

How We Scored It

How We Score
Star rating 26
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating Breakdown

5
137
4
8
3
4
2
8
1
44

Location & Contact

Address
2802 N Carroll Ave, Dallas, TX 75204
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-17:00
Tuesday
09:00-17:00
Wednesday
09:00-17:00
Thursday
09:00-17:00
Friday
09:00-16:00
Saturday
10:00-16:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
1 bedroom apartments2 bedroom apartments3 bedroom apartments4 bedroom apartmentsFitness centerResort-style poolBark parkPackage lockers
Published prices
1 bedroom, 1 bathroom (A1)
$1175 per month
1 bedroom, 1 bathroom renovated (A1)
$1400 per month
1 bedroom, 1 bathroom (A2)
$1225 per month
2 bedroom, 1 bathroom (B1)
$1415 per month
2 bedroom, 2 bathroom (B2)
$1535 per month
2 bedroom, 2 bathroom renovated (B2)
$1910 per month

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

What is the gym like, and are there restrictions?
The fitness center is on-site, kept clean, and well-maintained. It has set curfew hours and currently operates with only one consistently functioning treadmill. Late-night access is not available.
Are there family-friendly events at the property?
Yes. The property hosts events like Easter egg hunts where winners receive rewards (one resident's daughter won a free month of garage fees and carpet cleaning).
What are the pet rules and costs?
The property is pet-friendly with a $200 deposit and $20 monthly pet rent. There is a bark park on-site. One resident noted inconsistent enforcement of pet policies regarding common-area conduct.

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Last updated 2026-09-16