
Cortland at West Village
Edward and the maintenance team earn consistent praise for quick, professional repairs and a genuine helpful attitude. Staff like Georgia and the doorman Demarcus round out a picture of friendly day-to-day service. Yet serious fractures emerge in management: one resident waited over three months for a $3,400 deposit refund despite Texas law requiring 30 days, elevators go unmaintained, and the leasing office sits unstaffed during business hours. AC units have failed twice in six months on at least one unit.

