The Henderson
Linda and select maintenance staff (Ryan, Noel) earn strong praise for responsiveness and genuine care; some residents moved in on shortened timelines after management intervention. However, deep structural problems persist: water damage and mold from failing fire suppression systems, widespread pest infiltration, broken gates and elevators, and clogged trash areas reflect years of underinvestment and multiple ownership changes. Multiple reviews describe noisy neighbors, missing window screens, and icy deposit-to-collections practices. Staff professionalism splits sharply: highly praised in some interactions, described as rude or dismissive in others. The property, originally built around 1998, became 51% RAD-owned in 2019 with promises of capital improvements that have not materialized. Residents report management prioritizing occupancy over long-term upkeep. One long-term resident noted recent improvements under the current maintenance team (over 12 months in place), but structural issues (2021 freeze damage, ceiling leaks affecting multiple units, inadequate drainage) continue unresolved.
