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The Henderson

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 269 Google reviews · How we rank ›

3.6(269) 61 composite score See reviews on Google ✓ Google-verified
Affordable HousingLuxury
The Henderson
Location
Upper West Side, Fort Worth
Services
Affordable Housing, Luxury
Reviews
269
Ranking
#151 in Affordable Housing
Best for
Renters who prioritize access to a responsive leasing team member like Linda and can tolerate ongoing maintenance limitations.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

Linda and select maintenance staff (Ryan, Noel) earn strong praise for responsiveness and genuine care; some residents moved in on shortened timelines after management intervention. However, deep structural problems persist: water damage and mold from failing fire suppression systems, widespread pest infiltration, broken gates and elevators, and clogged trash areas reflect years of underinvestment and multiple ownership changes. Multiple reviews describe noisy neighbors, missing window screens, and icy deposit-to-collections practices. Staff professionalism splits sharply: highly praised in some interactions, described as rude or dismissive in others.

The property, originally built around 1998, became 51% RAD-owned in 2019 with promises of capital improvements that have not materialized. Residents report management prioritizing occupancy over long-term upkeep. One long-term resident noted recent improvements under the current maintenance team (over 12 months in place), but structural issues (2021 freeze damage, ceiling leaks affecting multiple units, inadequate drainage) continue unresolved.

Praised for
  • responsive maintenance team (Ryan, Noel)
  • welcoming staff (Linda, Jonetta Brooks)
  • pool and dog park amenities
  • safe mail/package system
Watch-outs
  • water leaks, mold, deferred maintenance
  • noisy neighbors, poor sound insulation
  • pest issues and dirty common areas
  • inconsistent management professionalism
  • unexpected move-out charges and collections issues
responsive-managementpoor-communicationmaintenance-slownoisy-neighborspest-problemsoutdated-unitsfriendly-staffunresponsive-officeunexpected-fees
Best for: Renters who prioritize access to a responsive leasing team member like Linda and can tolerate ongoing maintenance limitations.
Think twice if: Avoid if you need reliable sound insulation, pest-free conditions, or prompt resolution of water damage and mold issues. Review move-out charges and deposit waiver terms carefully.

What Reviewers Like

  • Select staff (Linda, Ryan, Noel) known for genuine care and quick response
  • Pool and dog park
  • Safe mail and package system

What to Know Before You Tour

  • Linda (office staff) praised for personal attention and fast approvals; Jonetta Brooks (resident service manager) noted for professionalism and patience
  • Ryan and Noel (maintenance) responded next-day to repair requests
  • Multiple residents report water leaks, mold, and ceiling failures affecting units on right side of garage
  • 2021 freeze damage remains partially unresolved
  • Fire suppression system failures and ongoing pipe leaks documented
  • Residents describe hazardous materials and maintenance equipment left in walkways
  • Property ownership changed multiple times: AMLI (original 1998 build) to Hat Creek to Ohala to RPM to ResProp

What Stands Out

Affordable Housing
RAD program promised capital improvements since 2019 but underinvestment continues; residents report maintenance budget insufficient to address structural issues.
pet-friendly
Dog park praised as great amenity, though one review noted it needs cleaning.

Compare with Nearby Apartments

  • Rated 3.6 against a 3.89 average across the 280 affordable housing businesses listed here.
  • Has more Google reviews than 85% of the businesses in this directory.

How We Scored It

How We Score
Star rating 8
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating Breakdown

5
160
4
16
3
6
2
5
1
82

Location & Contact

Address
1000 Henderson St, Fort Worth, TX 76102

Last verified 2026-09-16

Leasing Office Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
1 bedroom apartments2 bedroom apartmentsdenssunroomsfitness centerpet parkpool

Credentials claimed:Equal Housing Opportunity, ADA compliant, Proof Up verification

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

How fast can maintenance respond to urgent repairs?
Reviewers report maintenance responded next-day to some requests, though water damage and mold issues have gone unresolved for extended periods.
What happens to my deposit when I move out?
Multiple residents report unexpected move-out charges and waiver programs with non-refundable fees; one resident was sent to collections without proper notice.
Are pets allowed, and what facilities exist for them?
The business lists a pet park. One reviewer called it great; another said it needs cleaning.

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Last updated 2026-09-16