Core details are sourced from this business's Google Business Profile (checked 2026-09-16).
Staff responsiveness stands out: recent managers Angel and Lisa answer calls promptly, fix things fast, and treat residents warmly. The catch is infrastructure trouble that older staff improvements haven't resolved. Multiple reviewers report rodents and broken AC; one reviewer called the property disgusting after a mouse infestation. Location in Oak Cliff appeals to those seeking a close-knit vibe, but pest and climate-control issues recur across years.
Last verified 2026-09-16
As listed on Google.
Most recent and older reviews document chronic maintenance failures, poor office management, and administrative errors that cost residents money. Staff accountability is a persistent concern, ranging from disrespectful front-office workers to repeated mistakes with parking records.
Polk Villas is a sharp study in inconsistency. Older reviews praise staff warmth and quick repairs, but recent accounts describe a deteriorated property with hostile management, uncollected trash water, a non-functional security gate, and laundromats out of service for a year. Billing disputes and towing without clear notice compound tenant frustration. The 3.5 rating masks a deep split: 54% five-star vs. 32% one/two-star.
Most recent reviews paint a stark picture of neglected, unsanitary conditions: potholes, rodent and insect infestations, moldy interiors, and structural concerns. Residents and visitors report management dismisses maintenance complaints. One older review praised peaceful living and hands-on management, but 60% of reviews are one or two stars, and safety complaints appear ongoing.
Last updated 2026-09-16