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Mag & May

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 159 Google reviews · How we rank ›

4.1(159) 69 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise ApartmentsAffordable & Income Restricted Housing
Mag & May
Services
Luxury High-Rise Apartments, Affordable & Income Restricted Housing
Reviews
159

What we found

Maintenance stands out as reliable, with repairs completed within 24 hours and technicians like Will and Bryan earning repeated praise. The property itself is visually attractive and sits in a walkable downtown area. However, resident experience fractures sharply after move-in. Management under Cameron is frequently described as dismissive, with tenants reporting ignored emails, unanswered calls, broken payment systems, and unresolved billing issues spanning months. Application processing is chaotic and understaffed.

Security concerns include homeless activity in the surrounding area, broken garage doors left unfixed for weeks, and stolen packages. Several tenants mention being overcharged for renter's insurance repeatedly despite providing proof of coverage. The gap between the property's physical appeal and the management experience drives the divide.

Some residents credit regional management (Anne White) with eventually resolving issues. Others left without resolution. A shift toward better office staffing is noted in recent reviews.

Praised for
  • responsive maintenance team
  • beautiful modern property
  • walkable neighborhood location
  • quick repairs
  • friendly leasing staff
Watch-outs
  • unresponsive management office
  • chronic billing errors and overcharges
  • delayed or unresolved maintenance outside of emergency
  • disorganized application process
  • poor communication and follow-up
responsive-managementpoor-communicationmaintenance-quickunresponsive-officeunexpected-feesmodern-amenities
Best for: Residents prioritizing quick maintenance response and location over day-to-day office interaction.
Think twice if: Expect slow office response times, billing errors requiring repeated correction, and ongoing neighborhood safety concerns from homeless activity.

What's working here

  • maintenance completes repairs in under 24 hours
  • modern, well-designed property
  • prime downtown location near dining and bars
  • quiet apartments

Read this before you tour

  • Maintenance technician Bryan and Will resolve A/C, patio, and move-in issues same-day or within 24 hours
  • Property manager Cameron linked to widespread communication failures, incorrect payment system guidance, and confrontational interactions
  • Regional manager Anne White cited in recent reviews for actually resolving long-standing refund and billing issues
  • Residents routinely overcharged for renter's insurance despite submitting proof of existing coverage; corrections take months
  • Garage security doors chronically broken, unfixed for weeks at a time
  • Application process lacks online system; staff understaffed; missing information not proactively communicated to applicants
  • Security deposit refunds delayed 6+ months despite repeated office calls

What residents say

Luxury High-Rise Apartments
Beautiful modern units and strong maintenance, but management chaos and billing errors undermine luxury experience.
Affordable & Income Restricted Housing
Few reviews specifically address affordable unit experience; complaints center on management and fees rather than affordability itself.

Side by side with nearby options

  • Rated 4.1 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 56% of the businesses in this directory.

Why this score

How We Score
Star rating 39
Review volume 96
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
116
4
6
3
2
2
7
1
28

Contact the property

Address
315 W Magnolia Ave, Fort Worth, TX 76104
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
11:00-18:00
Tuesday
11:00-18:00
Wednesday
11:00-18:00
Thursday
11:00-18:00
Friday
11:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Luxury apartmentsModern apartmentsAffordable apartments

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

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Questions we get asked

How quickly does maintenance respond?
Maintenance typically completes repairs within 24 hours. A/C issues, appliance problems, and move-in repairs are resolved next day or same day. Bryan and Will are named as reliable technicians.
What's the leasing process like?
Multiple reviewers report the application process is disorganized and slow. One applicant waited a full month with repeated calls for status updates, with staff citing missing information only when contacted. Another was approved elsewhere within 24 hours and withdrew their application.
Are there unexpected fees?
Yes. Multiple tenants report being billed for renter's insurance even after submitting proof of existing coverage. Corrections take months despite repeated contact. Amenity and building electricity charges also appear without notice or lease mention.

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Highline on Magnolia delivers on physical appeal and location. Units come with high ceilings, natural light, stainless steel appliances, and quartz countertops in a safe walkable neighborhood packed with coffee shops and dining. Kevin and Eveliz earn consistent praise for warmth and responsiveness during tours and day-to-day issues. However, residents report a stark divide: responsive staff during business hours versus a management that struggles to answer emails, coordinate maintenance access, or staff the office on weekends. Long-term residents frustrate over unresolved gate problems, delivery issues from gaps in office coverage, and one case of a security deposit held unresponded for two years before escalation to regional management worked. The building itself is excellent, but operational inconsistency mars the experience. Maintenance responds promptly to unit-level repairs. New flooring and a turf dog park show recent investment. Yet crucial systems fail quietly: the leasing office disappears on Saturdays and Sundays despite posted hours, delivery drivers have no weekend access, and management communication deteriorates after move-out. Newer residents praise the place. Longer tenures reveal strain.

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Last updated 2026-08-13