500 Flats
Five-star reviews hinge on leasing staff Luke Kelly and Lisa Evans, who work through applications methodically and follow up post-move. Residents consistently mention quiet nights and clean units. However, 50% of reviews rate the property one or two stars, citing roach infestations, weeks-long HVAC failures during Texas heat, an electrical fire requiring evacuation, and management's slow response to crises. A resident with a medical condition faced dangerous temperatures and broken promises for cooling equipment. The core tension is stark: excellent individual staff effort versus systemic property problems. Leasing experience is one track; living conditions and maintenance are another. Long-term residents praise security and Lisa Evans, but newer tenants report unresolved safety hazards and poor crisis accommodation.
