Reviewers consistently praise the leasing team, especially Martha, Sonia, Monica, and Edna, for moving them through applications smoothly and answering questions thoroughly. Staff stay upbeat under pressure, maintenance responds in minutes, and residents feel safe in the quiet community near Bishop Arts. Amenities like the pool, gym, dog park, and in-unit laundry matter to renters here. The main friction is parking: spots fill up, non-residents park without consequence, and management emails rules but rarely tows.
Long-term residents (three to five years) return to praise the neighborhood and management's genuine care. Lease approvals typically take a week. The property has a gated back lot for residents but street parking sometimes needed. Air-conditioned halls let neighbors' conversations carry occasionally, though reviewers call it minor. New residents get welcome notes and packages on move-in.
Last verified 2026-08-13
As listed on Google.
Credentials claimed:Equal Opportunity Housing, Handicap Friendly
As published by the business on its own website; not independently verified.
Half the reviews celebrate Yesenia and her team's patience during move-in, and praise the community's cleanliness and maintenance crew. The other half report management neglect: broken email systems, pest infestations that weren't resolved, mold, sudden charges, and three manager changes in two years. Staff friendliness masks a system that doesn't keep records or act on complaints.
Long-term tenants consistently praise Emma's responsiveness, fast maintenance, and the quiet, affordable lifestyle close to downtown Dallas. Recent reviews signal tension: new management has become distant and unresponsive, with tenants unable to reach the office, though the underlying property and location remain solid.
Half the reviews are five-star; half are one or two. Long-term residents praise the downtown views, convenient location, and specific staff members like Irma, Mr. Joseph, and Johanna. But frequent complaints center on AC that stays broken for months despite multiple requests, cars stolen or vandalized inside gated parking, and maintenance marking jobs done when no one ever came. Rent is steep for these recurring failures. Walls are paper-thin, letting traffic and neighbors bleed through at night. Package room, gym, and gates are often locked or left open without explanation. Leasing office staff are polite but seem unable to enforce accountability on the maintenance side or stop gate breaches. An inspector from Dallas found mold and extreme heat that resulted in city fines.
Last updated 2026-08-13