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Pinnacle Ridge

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 548 Google reviews · How we rank ›

4.3(548) 71 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury
Pinnacle Ridge
Location
Oak Cliff, Dallas
Service
Luxury
Reviews
548
Ranking
#225 in Luxury
Best for
residents who prioritize quick maintenance response and have pets, but need stable management and clear communication.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

Maintenance staff respond quickly and residents praise specific technicians like Miguel and Juan, but management chaos undermines the experience. Residents report repeated billing disputes, a broken gate left unrepaired for months, dirty pools, and insufficient security despite living in a wooded setting near animal problems. Communication from the leasing office is poor, and the property has declined noticeably since the recent management change.

Praised for
  • maintenance response quick
  • friendly named staff (Yasmine, Miguel, Juan)
  • professional pest control
  • clean apartments on move-in
Watch-outs
  • gate damaged for months, not repaired
  • poor office communication and professionalism
  • billing errors and unexpected charges
  • safety concerns (car thefts, catalytic converters, security breaches)
  • pool cleanliness issues
  • ongoing pest problems despite treatments
  • decline since new management takeover
  • maintenance work quality inconsistent despite quick response
maintenance-quickfriendly-staffresponsive-managementpoor-communicationunresponsive-officepest-problemsunexpected-feesmaintenance-slow
Best for: residents who prioritize quick maintenance response and have pets, but need stable management and clear communication.
Think twice if: billing disputes, security gaps (broken gates, car thefts), and inconsistent office professionalism are dealbreakers; recent management change has created operational friction.

What Reviewers Like

  • quick maintenance response
  • named technicians known for professional work
  • resort-style pool and fitness amenities
  • pet-friendly with leash-free dog park

What to Know Before You Tour

  • Maintenance technicians Miguel, Juan, and Yasmine (leasing) praised for efficiency; Jasmine in office criticized for poor attitude and unhelpfulness
  • Gate down for 3-4+ months without repair
  • Pool drainage app offline and gate app offline; valet trash service incomplete despite $30/month charge
  • Billing includes $400 non-refundable pet deposit and $25/month pet rent; garbage surcharges ($25-$75 reported); $50 per-bag overage fee; $40/month carport does not prevent vehicle damage
  • Management changed from Dayrise to Preferred Apartment Communities; residents report decline in upkeep and communication since takeover

What Stands Out

Luxury
Resort amenities (pool, fitness, dog park) praised but pool cleanliness and common area maintenance poor; security features (gate) broken and unrepaired.

Compare with Nearby Apartments

  • Rated 4.3 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How We Scored It

How We Score
Star rating 52
Review volume 100
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

Rating Breakdown

5
416
4
34
3
16
2
9
1
73

Location & Contact

Address
1310 N Cockrell Hill Rd, Dallas, TX 75211
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
10:00-18:00
Tuesday
10:00-19:00
Wednesday
10:00-19:00
Thursday
10:00-19:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
apartment rentalspet-friendly apartmentsresort-style poolfitness centerleash-free dog park
Published prices
pet deposit
$400 non-refundable per pet
pet rent
$25/month

As published by the business on its own website; not independently verified.

Enquire about Pinnacle Ridge

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Frequently Asked Questions

Is Pinnacle Ridge pet-friendly?
Yes. Pet-friendly apartments available with $400 non-refundable pet deposit and $25/month pet rent. Leash-free dog park on site.
How fast does maintenance respond?
Multiple residents report quick responses; technicians Miguel and Juan specifically praised for professional, efficient work.
What happened to the gate and when will it be fixed?
Gate has been broken for 3-4+ months. Multiple residents report no clear timeline or communication from management about repairs.

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Last updated 2026-09-16