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The 23

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 124 Google reviews · How we rank ›

4.5(124) 73 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise ApartmentsAffordable & Income Restricted Housing
The 23
Services
Luxury High-Rise Apartments, Affordable & Income Restricted Housing
Reviews
124

What we found

The 23 wins praise for staff engagement and proactive event programming led by Dan and Gillian. Maintenance crews work visibly, and named team members (Bert, Jameson, Régine) earn consistent recognition. However, persistent smoking complaints and resident noise dominate negative reviews. Several residents cite inadequate smoke enforcement despite multiple letters to management. Parking access failures, elevator outages, and slow communication compound frustration, especially given the premium price.

Residents who stay long-term appreciate the Victory Park location, lobby and clubhouse updates, and the genuine community feel. Yet a vocal subset finds the trade-off poor: high rent, smoking culture, maintenance inconsistency, and gatekeeping issues make the building feel unprofessional for a luxury property. The gap between best and worst experiences is sharp.

Recent shift: Older reviews (6–12 months ago) show higher satisfaction; recent reviews (1–4 months ago) contain more complaints about noise, smoke, and management responsiveness. One resident's December 2025 update notes the team working to address a late-fee dispute, suggesting leadership is aware of concerns.

Praised for
  • responsive staff named explicitly (Bert, Jameson, Régine, Anita, Henry, Madison)
  • responsive management and quick problem-solving
  • clean building and well-maintained common areas
  • community events and social programming (yoga, sip and paint, whiskey tastings, food trucks)
  • prime location near 35 highway and Victory Park
  • high-quality finishes and strong views
Watch-outs
  • persistent cigarette and marijuana smoke in hallways and units; insufficient enforcement
  • chronic noise from residents; disruptive behavior in gym and hallways
  • parking issues: faulty access systems, inconsistent stickers, limited guest parking
  • maintenance lapses: broken pool, dysfunctional gym equipment, electrical problems, elevator outages
  • poor communication during problem resolution; difficult to reach management
  • high rent relative to quality issues and amenities
responsive-managementpoor-communicationclean-groundsmaintenance-slownoisy-neighborsmodern-amenitiesfriendly-staffoverpriced
Best for: Young professionals new to Dallas seeking community events and responsive staff in a walkable location.
Think twice if: Smoke and noise are deal-breakers for you. Multiple residents report inadequate enforcement of smoking policies and disruptive neighbor behavior.

What's working here

  • Named staff (Bert, Jameson, Régine, Anita, Henry) consistently praised for responsiveness
  • Community engagement program: Apartment Life hosts yoga, sip and paint, food trucks, whiskey tastings
  • Prime location near Highway 35 and Victory Park; quick access during peak traffic
  • Proactive upgrades to lobby, clubhouse, and entertainment areas

Read this before you tour

  • Staff named: Bert (leasing/concierge), Jameson, Régine, Anita, Henry (maintenance), Dan and Gillian (community programming)
  • Apartment Life program hosts weekly events: yoga, sip and paint, food trucks, whiskey tastings, surprise Chick-Fil-A
  • AC compressor replaced in 3 days with temporary unit provided
  • Fridge issue fixed within minutes
  • Lobby and clubhouse underwent remodel upgrades
  • Corner units offer great views and quieter conditions
  • Floors 4–6 parking has ample visitor spaces; ground floor unregulated with only 10 spaces for 200+ units

What residents say

Luxury High-Rise Apartments
Strong community programming and staff recognition, but noise/smoke complaints undermine luxury positioning given premium rent.
Affordable & Income Restricted Housing
Not positioned as affordable; high rent relative to complaint volume suggests poor value for price point.

Side by side with nearby options

  • Rated 4.5 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 46% of the businesses in this directory.

Why this score

How We Score
Star rating 61
Review volume 91
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
99
4
7
3
6
2
2
1
10

Contact the property

Address
2370 Victory Ave, Dallas, TX 75219
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Studio apartmentsOne bedroom apartmentsTwo bedroom apartmentsVirtual tourFloor plans
Published prices
One month free on all units
with 12+ month lease

Credentials claimed:Equal Opportunity Housing, Handicap Friendly

As published by the business on its own website; not independently verified.

Enquire about The 23

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to The 23. We only share your details with providers relevant to your request.

Questions we get asked

What is the move-in special at The 23?
One month free rent on all studios, one-bedroom, and two-bedroom units with a 12-month or longer lease.
Is guest parking easy to find here?
Multiple residents report limited guest parking. Ground-floor visitor parking has only 10 unregulated spaces for a 200+ unit building. Floors 4–6 have ample parking for residents.
What community events does The 23 host?
The Apartment Life program hosts yoga by the pool, sip and paint, food truck events, whiskey tastings, and occasional surprise perks like Chick-Fil-A giveaways for residents.

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Staff go the extra mile: maintenance arrives fast and finishes the job right, leasing agents answer questions thoroughly and follow up, and management handles issues professionally. Marcus in maintenance earns consistent praise for friendliness and attentiveness; Ashley, Ryan, and Sheridan earn similar recognition on the leasing and management side. The building itself delivers: thick walls keep units quiet, hardwood floors and ceiling height feel spacious, and the rooftop pool offers real downtown views. Victory Park location puts dining, theaters, and the American Airlines Center within walking distance. Downsides are minor-guest parking runs tight, the pool is small despite its views, and units lack the newest finishes compared to recent builds.

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Arpeggio Apartment Homes
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Staff consistently earn praise for helpfulness and speed, with leasing consultants Krysti and Cassidy and maintenance team members like Cole and John frequently named for problem-solving and courtesy. Yet a vocal minority flag serious downsides: street noise from Victory Avenue traffic and nearby drag racing, car break-ins despite stated security, a dog park neglected by residents, paper-thin walls, trash room overflow attracting bugs, and aggressive fee practices. Location trumps these issues for many, but noise and security concerns deter others from staying long-term. The property lives up to its luxury positioning in unit finishes and amenities, but enforcement-of parking rules, trash protocols, pet-owner responsibility, and security-appears inconsistent or weak. Long-term residents who accept the Victory Avenue activity and traffic patterns tend to stay satisfied; those expecting quiet or comprehensive building management often leave disappointed. Management's communication has drawn both praise (same-day appliance replacement) and criticism (staff forgetting verbal agreements).

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SkyHouse Dallas Apartments Victory Park
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Residents who have stayed here speak warmly of the concierge team, maintenance speed, and quiet units, but the leasing experience is consistently hostile. Prospects report combative questioning of their finances, dismissive phone calls, and cancelled appointments. Current residents face ongoing elevator failures (staff describe them down over 60% of the time), expensive early termination fees approaching $4,000 plus two months' rent, and repeated vehicle break-ins despite paid parking. The building's physical location near Katy Trail and local dining appeal is genuine, yet security gaps and management's indifference to complaints compound frustration. Staff inconsistency is sharp: some describe genuine kindness from Adrianna, Chris, McKenzie, and Victoria; others report rudeness, profiling, and deliberately slow service at the concierge desk.

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Last updated 2026-08-13