Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.
Most residents find Slate at Cole a welcoming community with engaged staff who genuinely know their neighbors. The Knox-Henderson location steps from Katy Trail and downtown dining is a major draw, and long-term tenants consistently renew leases.
Recent reviews underscore strong management from Tyler, Brenna, and office staff like Virginia. However, a subset of ground-floor residents report ongoing pest infestations and mold that management has not fully resolved. This appears tied to the building's age and can affect your lease decision if pest sensitivity is a concern.
Last verified 2026-09-16
As listed on Google.
As published by the business on its own website; not independently verified.
Five-star reviewers praise Knox Heights for its clean, attractive building and the warmth of named staff members who handle leasing and maintenance swiftly. However, significant complaints center on a strict guest parking system that issues $90 tickets for missed QR code scans, unauthorized bank withdrawals, and disputed move-out fees that residents say were unjustified and unresolved by management.
Staff like Tyler, Jayla, and Victoria earn consistent praise for professionalism and helpfulness, and long-term residents value the Knox-Henderson location and community events. However, recent reviews flag pest infestation, slow emergency response times, persistent plumbing failures, poor noise isolation, and frustrating billing practices. Management communication gaps and unresolved maintenance issues have soured some tenants' experiences despite initial satisfaction.
Most guests praise Vidorra's staff professionalism, particularly Virginia's responsiveness during tours and move-in, and note the property's attractive location and finishes. Several have compared favorably to other luxury options nearby. A small but vocal minority report significant quality gaps: dirty common areas and units, unresolved noise disturbances despite staff involvement, and feeling overcharged for the experience. The divide is sharp. Strong five-star reviewers emphasize staff care and aesthetic appeal; one-star residents cite maintenance neglect and neighbor issues the leasing team could not or did not resolve. This suggests the property's appeal depends heavily on unit condition and whether management actively addresses resident complaints.
Last updated 2026-09-16