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Carrara at Cole Apartments

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 120 Google reviews · How we rank ›

4.1(120) 65 composite score See reviews on Google ✓ Google-verified
Affordable & Income Restricted HousingLuxury High-Rise Apartments
Carrara at Cole Apartments
Services
Affordable & Income Restricted Housing, Luxury High-Rise Apartments
Reviews
120

What we found

Carrara at Cole draws strong praise for its location near Knox-Henderson and Uptown, and for front-desk staff who consistently go the extra mile. The community calendar of events and maintenance responsiveness earn repeat residents' loyalty. However, a significant group reports persistent pest control neglect, chronic plumbing issues, poor noise insulation, and management that either ignores resident concerns or hits them with unexpected fees. Communication gaps between departments mean problems stay unresolved for months, and several reviewers say disputes have escalated to collections without staff follow-up.

Recent shift: Sentiment has softened over time. Early high ratings emphasized location and staff warmth. More recent mid-range reviews (1-2 star) focus on unresolved maintenance, pest problems, and management failures. Billing/collections disputes appear to escalate management friction rather than resolve it.

Praised for
  • front desk staff (Jayla, Victoria) go above and beyond
  • excellent location near Knox-Henderson and Uptown
  • responsive maintenance and friendly team
  • strong community events and social atmosphere
  • fair pricing for the area
  • spacious units with character
Watch-outs
  • bug infestation and pest control issues
  • unresponsive management and poor communication
  • unexpected fees and billing disputes with collections
  • chronic maintenance problems (plumbing, noise insulation)
  • maintenance disregarding privacy and resident requests
  • poor sound insulation, noisy neighbors
friendly-staffresponsive-managementquiet-communitymaintenance-slowpest-problemsnoisy-neighborsunexpected-feespoor-communicationunresponsive-officemodern-amenities
Best for: Professionals and established residents prioritizing location over consistent maintenance; not ideal for those sensitive to noise or pest issues.
Think twice if: Recurring reports of pest problems, chronic plumbing issues, thin walls, and billing disputes that escalate to collections without staff resolution.

What's working here

  • Location steps from Knox-Henderson, Uptown, SMU
  • Front-desk staff known for going above and beyond
  • Active community calendar with events and perks
  • Fair pricing for the area and location

Read this before you tour

  • Jayla and Victoria named repeatedly for exceptional leasing assistance
  • Free community events including professional photoshoots, pizza and wine nights, grilling by pool, spring cleaning supplies
  • Maintenance team disregarded privacy requests (morning entry despite 3:30 PM request)
  • Recurring toilet overflows from plumbing issues beneath building
  • Unresolved mosquito problems; ground-floor pest complaints
  • Billing disputes involving closed payment accounts still in system, resulting in collection referrals
  • Early move-out fees charged despite resident claim of 60+ day notice and proof

What residents say

Affordable & Income Restricted Housing
Pricing described as fair for the area and location, but disputed move-out fees and billing errors have led to collection referrals.
Luxury High-Rise Apartments
Older units with character praised, but chronic maintenance (plumbing, pest, noise insulation) undermines upscale positioning.

Side by side with nearby options

  • Rated 4.1 against a 3.91 average across the 223 affordable & income restricted housing businesses listed here.
  • Has more Google reviews than 44% of the businesses in this directory.

Why this score

How We Score
Star rating 38
Review volume 90
Review recency 100
Review sentiment 48
Profile completeness 75
Verification 30

The numbers behind the score

5
86
4
7
3
4
2
4
1
19

Contact the property

Address
4649 Cole Ave, Dallas, TX 75205
Open in Google Maps

Last verified 2026-08-13

In their own words

Services listed
1, 2, and 3 bedroom apartmentsResort-style pools24-hour fitness centerPet-friendly livingClubhouseParcel-pending lockersWasher and dryer connectionsStainless-steel appliances

As published by the business on its own website; not independently verified.

Enquire about Carrara at Cole Apartments

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Questions we get asked

Are Jayla or Victoria available as leasing agents?
Both Jayla and Victoria are named in multiple recent reviews as leasing staff; call or visit the complex to request them.
What community events does Carrara host?
Reviewers mention professional photoshoots, pizza and wine nights, grilling by the pool events, and free spring cleaning supplies provided.
How far is it to SMU and Uptown from Carrara at Cole?
The property lists itself as minutes from SMU campus and close to Uptown and Downtown Dallas; it is located in the Knox-Henderson neighborhood.

Similar apartment complexes nearby

Slate at Cole Apartments
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Slate at Cole Apartments

4.4(97)✓ Google-verified

Over a decade-long tenure, many residents describe Slate at Cole as a stable, welcoming community in a prime Knox-Henderson location near the Katy Trail. Staff like Tyler and Virginia earn consistent praise for solving problems quickly and making newcomers feel at home within days. A vocal minority reports serious infrastructure issues: mold testing positive above toilets, daily millipede invasions on lower floors, and extended elevator downtime. One long-term resident noted a sharp decline after management changed, though recent 5-star reviews suggest the current team has restored confidence.

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The Armstrong at Knox
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The Armstrong at Knox

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Most residents praise Courtney and Brett in leasing and management, the spacious units, Knox-Henderson location, and resort amenities. However, several long-term residents hit serious friction: AC units that require drainage stop cooling without emergency support after hours, parking fees charged for spaces never provided, paper-thin walls that carry neighbors' schedules, and a trash area that overflows against resident apartments. One car theft reportedly went unaddressed. Staff like Courtney Johnson and Brett Doody earn repeated five-star mentions for professionalism and responsiveness during move-in. The property itself appeals for its layout and pool. The tension is between short-term leasing experience and on-going operational support.

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Vidorra Knox District
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Vidorra Knox District

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Residents praise Virginia and the leasing team for professional, attentive service and a smooth application process. The property itself is positioned as beautiful and well-located in Knox Henderson and Uptown Dallas. However, severe gaps emerge between promise and lived experience. Multiple complaints surface about filthy carpets, pet waste, and odors; one resident paid $2,600 per month while enduring loud footsteps from upstairs neighbors every morning, with management offering no solution. A major plumbing leak left an apartment unlivable for days, and management refused any rent adjustment or gesture of goodwill despite the damage.

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Last updated 2026-08-13