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SYNC at West Dallas

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 323 Google reviews · How we rank ›

4.0(323) 68 composite score See reviews on Google ✓ Google-verified
Luxury
SYNC at West Dallas
Location
West Dallas, Dallas
Service
Luxury
Reviews
323
Ranking
#303 in Luxury
Best for
Short-term residents and people prioritizing staff friendliness over building reliability.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

Residents praise individual staff members like Sean, Zaria, and Sara for going above and beyond during tours, repairs, and lease transitions. The pool, fitness center, and West Dallas location draw consistent positive mention.

However, deeper complaints surface about recurring broken gates, elevators, and doors; car break-ins despite paid valet security; mold issues left unresolved; and fees that mount quickly (valet trash $35/month plus $5, EV charging now $0.40/kWh after being free). Longer-term residents report the complex deteriorates over time.

Praised for
  • Staff and maintenance responsiveness
  • Knowledgeable leasing team
  • Amenities including pool and fitness center
  • Great location near downtown
Watch-outs
  • Maintenance issues and broken infrastructure
  • Security and safety concerns
  • Mold and cleanliness problems
  • Hidden or rising fees
responsive-managementmaintenance-slowfriendly-staffunexpected-feesunresponsive-office
Best for: Short-term residents and people prioritizing staff friendliness over building reliability.
Think twice if: You stay long-term, need garage security, rely on working infrastructure, or are sensitive to mold and odors.

What Reviewers Like

  • Named staff (Sean, Zaria, Sara) known for going above expectations
  • Modern amenities (pool, fitness center, outdoor lounge)
  • Responsive management on lease accommodations

What to Know Before You Tour

  • Sean (maintenance technician) repeatedly praised for plumbing, make-ready work, and professionalism
  • Zaria (leasing) worked with resident during 6-month unemployment
  • Sara (leasing) known for phone and in-person responsiveness
  • EV charging changed from free to $0.40/kWh with slower charging reversed
  • Valet trash: $35/month plus $5 additional fee
  • Mold reported in units and left unaddressed despite multiple resident reports
  • Car break-ins and security gaps despite paid patrol

What Stands Out

Luxury
Amenities (pool, fitness) praised; infrastructure (gates, elevators, doors) frequently broken; mold and cleanliness issues undermine premium positioning

Compare with Nearby Apartments

  • Rated 4 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 90% of the businesses in this directory.

How We Scored It

How We Score
Star rating 33
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating Breakdown

5
223
4
17
3
11
2
9
1
63

Location & Contact

Address
604 Fort Worth Ave, Dallas, TX 75208
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-19:00
Wednesday
09:00-18:00
Thursday
09:00-19:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Floor plansAmenitiesOutdoor lounge

As published by the business on its own website; not independently verified.

Enquire about SYNC at West Dallas

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Frequently Asked Questions

Is there parking available?
Yes, covered garage valet parking is available. Residents report frequent car break-ins despite paid security patrol. EV chargers are available at $0.40/kWh.
What fees should I expect beyond rent?
Valet trash is $35/month plus $5 additional charge. EV charging is $0.40/kWh. Guest policies at the pool require signed agreements limiting guest numbers.
How responsive is maintenance?
Maintenance responds quickly to service requests. Sean is frequently named for fast, professional plumbing and move-in repairs. Longer-term residents report ongoing broken gates, elevators, and doors that persist despite requests.

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Last updated 2026-09-16