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SYNC at West Dallas

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 322 Google reviews · How we rank ›

4.0(322) 68 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Apartments
SYNC at West Dallas
Service
Luxury High-Rise Apartments
Reviews
322

What we found

Leasing and maintenance staff earn consistent praise for warmth and professionalism, with Sara and Sean singled out by name. The building's pool and fitness center draw positive mention, and the Trinity Groves location appeals to many. However, persistent reports of broken infrastructure (gates, elevators, chargers), security lapses (break-ins, theft, inattentive patrol), and cleanliness failures (garbage, feces, odor) paint a picture of management stretched thin. Surprise fees (EV charging converted to paid, valet trash stacking charges) and unresolved maintenance (mold, roaches) frustrate residents enough that some leave despite friendly staff.

Most complaints surface after residents have lived here several months, suggesting the initial experience masks longer-term problems with upkeep and response speed.

Praised for
  • knowledgeable and personable maintenance staff (especially Sean)
  • responsive and welcoming leasing staff (especially Sara and Zaria)
  • strong pool and fitness center amenities
  • good location in West Dallas
Watch-outs
  • recurring maintenance issues (broken gates, elevators, chargers)
  • security concerns (cars broken into, theft, sleeping patrol officer)
  • cleanliness problems (garbage, dog feces, musty hallways)
  • unexpected fees and policy changes (EV charging now paid, valet trash charges)
responsive-managementfriendly-staffmaintenance-slowmodern-amenitiesunexpected-feespest-problems
Best for: Professionals relocating to West Dallas who prioritize staff responsiveness and can tolerate maintenance gaps.
Think twice if: Long-term residents report worsening issues: persistent breakdowns, security gaps, cleaning lapses, and fee surprises. Check units carefully for mold.

What's working here

  • Leasing team (particularly Sara) highly responsive and knowledgeable
  • Maintenance staff personable and efficient when called (Sean praised repeatedly)
  • Modern pool and fitness amenities
  • Prime Trinity Groves and Bishop Arts location

Read this before you tour

  • Sean: maintenance technician repeatedly praised for knowledge, efficiency, and professionalism across multiple reviews
  • Sara: leasing agent noted by name for responsiveness, knowledge of floor plans and pricing, out-of-state support
  • Zaria: leasing staff member praised for flexibility during resident unemployment
  • EV chargers: recently upgraded but converted from free to $0.40/kWh (previously complimentary)
  • Mold: reported in units, including previous tenant reports that were painted over rather than remediated
  • Roaches: reported monthly in past, recently improved
  • Security: cars broken into despite patrol presence; gate and package locker failures common

What residents say

Luxury High-Rise Apartments
Staff friendliness and responsiveness stand out, but persistent infrastructure failures and security lapses undermine the luxury positioning.

Side by side with nearby options

  • Rated 4 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

Why this score

How We Score
Star rating 33
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
222
4
17
3
11
2
9
1
63

Contact the property

Address
604 Fort Worth Ave, Dallas, TX 75208
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-19:00
Wednesday
09:00-18:00
Thursday
09:00-19:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Apartment rentalsFloor plansAmenities

Credentials claimed:Equal Housing Opportunity, ADA

As published by the business on its own website; not independently verified.

Enquire about SYNC at West Dallas

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Questions we get asked

Who is the best leasing agent to work with?
Sara is frequently named by residents for her responsiveness, knowledge of floor plans and pricing, and ability to work with out-of-state applicants. Zaria is also praised for flexibility and understanding.
Is maintenance quick to respond?
Yes. Staff like Sean are praised for arriving promptly and finishing jobs efficiently. However, some issues (mold, roaches, broken gates) are reported as unresolved despite repeated requests.
What are the current EV charging costs?
EV charging now costs $0.40/kWh. It was previously free. Chargers were recently upgraded.

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Last updated 2026-08-13