Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.
Split starkly between residents who praise individual staff members (Nora, Mary, Josefina) and unit size, and many others reporting management indifference, chronic repair delays, broken gates leading to vehicle theft, roaches, and deaths on or near the property. Communication is poor; maintenance requests take a month or never arrive. Newer management appears to have degraded the complex significantly.
Based on limited recent reviews, so treat this as low-confidence.
Last verified 2026-09-16
As listed on Google.
As published by the business on its own website; not independently verified.
Residents report widespread neglect across maintenance, safety, and management. Recurring problems include slow or incomplete repairs, pest infestations, water damage, and deteriorated common areas. A handful of older positive reviews mention good staff and location, but 64% of recent ratings are one or two stars, reflecting sustained tenant dissatisfaction.
Maintenance repairs happen fast, with multiple residents praising technicians Ivan Santos and Manuel for quick, respectful work on A/C, plumbing, and ceiling issues. Office operations are the real problem: residents report hostile staff, payment processing errors despite proof of on-time payment, ignored maintenance requests over weeks, and near-total unresponsiveness to applications and inquiries. A dramatic gap between field work and management has emerged recently. The current office manager (named Gretel by one resident) generates friction; a previous female staff member was remembered fondly. Residents worry about billing correctness and whether requests will actually be logged, making everyday apartment living stressful despite solid maintenance performance.
Since a new management team arrived (Shauna, Michael, Amy), residents report cleaner apartments, visible repairs to hallways and pool, and notably friendlier staff. However, scattered complaints persist: maintenance backlogs lasting weeks, AC outages unresolved for over a month, pest issues on the first floor, broken elevators, and billing confusion including disputed charges and missing refunds. Security remains a concern, with reports of car break-ins and a gate system that forces residents toward unsafe side exits. The community feels in transition, with strong appreciation for recent improvements undercut by inconsistent follow-through on repairs and office reachability during business hours.
Last updated 2026-09-16