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The Case Bldg

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 251 Google reviews · How we rank ›

4.4(251) 79 composite score See reviews on Google ✓ Google-verified
Luxury
The Case Bldg
Location
Deep Ellum, Dallas
Service
Luxury
Reviews
251
Ranking
#61 in Luxury
Best for
Professionals and remote workers valuing walkable urban living and responsive property management.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

Staff excellence-especially leasing agent Dami-sets the tone: residents mention same-day maintenance fixes, attentive on-site management, and a welcoming 24/7 office. The 17-floor building offers modern apartments, a co-working lounge, pool, and secure parking in an art-filled Deep Ellum location steps from restaurants, hospitals, and transit.

Long-standing elevator failures, however, pose real accessibility risks for disabled and elderly residents (including some recovering from organ transplants). Thin walls and neighbor conflicts also emerge as persistent friction, with one resident questioning whether premium pricing justifies the noise and layout tradeoffs.

Praised for
  • responsive staff and leasing agents
  • quick maintenance response
  • modern amenities and design
  • clean, quiet, secure building
  • walkable Deep Ellum location
Watch-outs
  • chronic elevator outages in high-rise
  • thin walls and noisy neighbors
  • pricing relative to noise and walls
responsive-managementclean-groundsmaintenance-quickmodern-amenitiesfriendly-staffsecure-parkingquiet-communitynoisy-neighborsmaintenance-slow
Best for: Professionals and remote workers valuing walkable urban living and responsive property management.
Think twice if: Elevator reliability issues and thin walls may concern those with mobility needs or sensitivity to neighbor noise.

What Reviewers Like

  • same-day maintenance response
  • standout leasing staff (especially Dami)
  • modern finishes and design-forward amenities
  • walkable arts district location

What to Know Before You Tour

  • Leasing agent Dami praised across multiple reviews for responsiveness and patience
  • Maintenance technician Oliver noted for efficiency
  • Maintenance requests typically resolved same-day
  • Front desk staff Melissa, Cindy Robles, Alexandria, and Bre mentioned by name
  • Deep Ellum location near Baylor Hospital noted by transplant-recovery residents
  • 17-story height
  • Houses residents from Twice Blessed Program (senior affordable housing partner)

What Stands Out

Luxury
Modern finishes, gym, pool, and co-working lounge praised; chronic elevator outages and thin walls undermine luxury positioning.

Compare with Nearby Apartments

  • Rated 4.4 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 83% of the businesses in this directory.

How We Scored It

How We Score
Star rating 57
Review volume 100
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating Breakdown

5
197
4
12
3
7
2
5
1
30

Location & Contact

Address
3131 Main St, Dallas, TX 75226
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
08:30-18:00
Tuesday
08:30-18:00
Wednesday
08:30-18:00
Thursday
08:30-18:00
Friday
08:30-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

Amenities & Property Details

Services listed
Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsStainless steel appliancesQuartz countertopsCustom cabinetryCo-working loungeResident lobby cocktail bar (Bar Case)

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

How quickly do maintenance requests get handled?
Residents report same-day responses to maintenance requests as standard.
Is the building suitable for people with mobility concerns?
The building has a 24/7 front desk and secure 17-floor design, but chronic elevator outages over 4+ years may pose accessibility challenges for disabled or elderly residents.
What amenities are included?
The building lists a gym, pool, co-working lounge, resident cocktail bar (Bar Case), private gated parking, vehicle charging stations, and a bike repair/wash facility.

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Last updated 2026-09-16