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The Case Bldg

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 249 Google reviews · How we rank ›

4.4(249) 79 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Apartments
The Case Bldg
Service
Luxury High-Rise Apartments
Reviews
249

What we found

Residents praise the leasing team by name-Dami, Melissa, and Bre stand out for responsiveness and warmth-and report same-day maintenance fixes. Finishes are modern (stainless steel, quartz, custom cabinetry) and the location near Baylor Hospital, restaurants, and art galleries resonates with tenants. However, chronic elevator failures across four years raise safety and ADA concerns for elderly and post-transplant residents, and noise from neighbors and the surrounding Deep Ellum district is a recurring friction point for some.

Staff professionalism and building design partly offset these issues. Amenities like the gym, pool, and co-working lounge receive consistent praise. The building attracts a diverse mix, from remote professionals to medical recovery patients, though the expense and soundproofing gaps leave price-conscious or quiet-seeking renters second-guessing the fit.

Praised for
  • responsive leasing staff (Dami, Melissa, Bre, Alexandria)
  • same-day maintenance response
  • high-end finishes and layout
  • prime Deep Ellum location near dining and hospitals
  • amenities (gym, pool, co-working lounge)
Watch-outs
  • elevator outages unresolved for 4+ years
  • thin walls and noise from neighbors
  • noise from surrounding Deep Ellum area
  • hiring discrimination concerns mentioned
responsive-managementmaintenance-quickclean-groundsfriendly-staffnoisy-neighborsmodern-amenitiessecure-parking
Best for: Professionals and medical recovery patients seeking walkable urban living with attentive staff.
Think twice if: Chronic elevator issues have persisted 4+ years; thin walls mean neighbor noise is common; Deep Ellum's nightlife adds ambient sound.

What's working here

  • Named leasing staff known for responsiveness and warmth
  • same-day maintenance response
  • high-end finishes and modern amenities
  • walkable Deep Ellum location near hospitals and restaurants

Read this before you tour

  • Dami, Melissa, Bre, and Alexandria named as leasing staff praised for responsiveness
  • Oliver named as maintenance technician praised for efficiency
  • same-day maintenance response standard
  • elevator outages ongoing for 4+ years
  • building houses residents from twice blessed program, including post-transplant recovery patients
  • unit refreshes between tenants noted

What residents say

Luxury High-Rise Apartments
High-end finishes and amenities draw praise; elevator failures and neighbor noise undercut the luxury feel.

Side by side with nearby options

  • Rated 4.4 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

Why this score

How We Score
Star rating 57
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

The numbers behind the score

5
195
4
12
3
7
2
5
1
30

Contact the property

Address
3131 Main St, Dallas, TX 75226
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
08:30-18:00
Tuesday
08:30-18:00
Wednesday
08:30-18:00
Thursday
08:30-18:00
Friday
08:30-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

In their own words

Services listed
Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsStainless steel appliancesQuartz countertopsCustom cabinetryCo-working loungeResident lobby cocktail bar (Bar Case)

As published by the business on its own website; not independently verified.

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Questions we get asked

How quickly does maintenance respond?
Same-day response is standard; one resident report confirms requests are addressed immediately.
Is the location noisy?
Deep Ellum brings ambient nightlife noise, but some upper floors and certain sides of the building are quieter. Interior walls are thin, so neighbor noise varies by unit.
Who are the leasing agents?
Dami, Melissa, Bre, and Alexandria are named staff; reviewers highlight their responsiveness and helpfulness.

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Last updated 2026-08-13