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Oak & Ellum

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 212 Google reviews · How we rank ›

3.6(212) 62 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise Apartments
Oak & Ellum
Service
Luxury High-Rise Apartments
Reviews
212

What we found

Residents either praise Pam's attentiveness in leasing and Carlos in maintenance for quick repairs, or they recount months of living with security failures, vandalized cars, persistent hallway odors, and gates that worked infrequently. The complex sits below the directory category average on Google and splits sharply: 57% five-star praise, but 32% one- or two-star complaints centered on cleanliness, safety neglect, and inconsistent management response.

Private yards attract dog owners who value the Deep Ellum location. However, repeated complaints span a three-year window and suggest systemic issues: no working garage cameras, stained and smelly hallway carpet, broken or absent security measures, and resort amenities sometimes out of service. Refund delays and rigid application processes add to the friction.

Praised for
  • Pam's responsive leasing support
  • fast maintenance turnaround
  • private yards for dogs
  • affordable rent
  • fob-controlled security
Watch-outs
  • filthy, stained hallway carpets
  • poor security and car break-ins
  • unreliable gate access
  • unresponsive management on major issues
  • unprofessional leasing staff
responsive-managementpoor-communicationmaintenance-quickpest-problemssecure-parkingoutdated-unitsfriendly-staffunresponsive-office
Best for: Dog owners seeking affordable Deep Ellum living with private yard space and low maintenance response times.
Think twice if: Avoid if security, clean hallways, and reliable gate/camera systems are priorities; car break-ins and hallway odors are documented across years.

What's working here

  • Private backyards for dogs
  • Pam's proactive leasing assistance
  • fast maintenance response (within a week)
  • affordable Deep Ellum location

Read this before you tour

  • Pam works in leasing and is repeatedly named for responsiveness and securing units not yet ready
  • Carlos in maintenance is praised for prompt, respectful service
  • Private yards noted by multiple residents for dogs
  • Brice mentioned as apartment coordinator
  • Tim Thumb convenience store directly in front of building
  • Fob-controlled hallway access and elevator
  • Recurring issues: hallway carpet stains and odor, broken elevator for over a year, gates inoperable for 8 months, no working garage cameras
  • Application fees charged as $325; deposits returned late (outside 30-day window)

What residents say

pet-friendly
Private yards praised for dogs; but pet odor in hallways blamed on residents not using designated areas.
Garden Style & Suburban Communities
Backyards and yards are a draw, but hallway carpets and common areas often filthy and smelly.

Side by side with nearby options

  • Rated 3.6 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 71% of the businesses in this directory.

Why this score

How We Score
Star rating 9
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
121
4
13
3
10
2
9
1
59

Contact the property

Address
2627 Live Oak St, Dallas, TX 75204
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
09:00-18:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Pet-friendly apartmentsResort-style swimming pool
Published prices
Pet fee per pet
$500
Monthly pet rent per pet
$25

As published by the business on its own website; not independently verified.

Enquire about Oak & Ellum

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to Oak & Ellum. We only share your details with providers relevant to your request.

Questions we get asked

Do units have private outdoor space?
Yes, many units include private backyards, which residents with dogs find valuable.
How responsive is maintenance?
Multiple residents report work orders handled within a week; Carlos specifically is named for prompt, respectful service.
What are the pet fees?
Pet fee is $500 per pet upfront; monthly pet rent is $25 per pet.

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Last updated 2026-08-13