36 low data
Tides at Highland Meadows
1.0(3)
All three reviews rate this property at one star. Residents report break-ins, unaddressed maintenance problems, and describe management as taking money without delivering service quality.
Luxury
- Location
- Dallas
- Service
- Luxury
- Reviews
- 381
- Ranking
- #516 in Luxury
- Best for
- Prospective renters who prioritize first impressions and move-in experience over long-term maintenance responsiveness.
Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.
Our Review
Touring staff, particularly Thearika, earn consistent praise for knowledge and warmth. Units show well with modern kitchens and clean finishes. However, residents report systemic maintenance neglect: AC repairs take weeks or fail repeatedly, office staff turn hostile when tenants report problems, and communication collapses mid-lease. Several have called the city for help after internal channels failed.
Praised for
- Staff warmth during tours
- Modern finishes and clean units
- Thearika's customer service
- Updated kitchens and appliances
Watch-outs
- Chronic AC and maintenance failures
- Unresponsive office staff post-move
- Communication breakdowns and unclear fees
- Unprofessional attitudes when problems arise
friendly-staffmaintenance-slowunresponsive-officemodern-amenitiesunexpected-fees
Best for: Prospective renters who prioritize first impressions and move-in experience over long-term maintenance responsiveness.
Think twice if: Avoid if you rely on timely maintenance or expect respectful office staff once moved in; AC problems and communication failures are recurring.
What Reviewers Like
- Tour staff provide detailed knowledge and patience
- Modern kitchens and updated appliances
- Pet-friendly with dog park
- Clean, well-maintained unit interiors at showing
What to Know Before You Tour
- Thearika: leasing agent known for thorough tours and cost breakdowns
- AC repairs repeatedly fail or take 1-2 weeks despite multiple service calls
- Office staff demeanor reportedly shifts after lease signing
- Multiple tenants called city authorities for unresolved maintenance
- Mailbox locks remain unfixed, causing post office to hold mail
What Stands Out
- Luxury
- Modern finishes and clean units impress at tour, but post-move maintenance failures and office coldness contradict luxury positioning.
Compare with Nearby Apartments
- Rated 3.5 against a 3.85 average across the 883 luxury businesses listed here.
- Has more Google reviews than 94% of the businesses in this directory.
How We Scored It
How We Score Star rating 1
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Rating Breakdown
5
211
4
19
3
11
2
19
1
121
Location & Contact
- Phone
- +1972-629-1009
- Address
- 12800 Jupiter Rd, Dallas, TX 75238
Last verified 2026-09-16
Leasing Office Hours
- Monday
- 09:00-18:00
- Tuesday
- 09:00-18:00
- Wednesday
- 09:00-18:00
- Thursday
- 09:00-18:00
- Friday
- 09:00-18:00
- Saturday
- 10:00-16:00
- Sunday
- Closed
As listed on Google.
Amenities & Property Details
Services listed
1 & 2 Bedroom ApartmentsPet-friendly apartmentsWood-style floorsNew appliancesPrivate patio or balconySwimming poolsDog parkPlayground
Credentials claimed:Equal Opportunity Housing, Handicap Friendly
As published by the business on its own website; not independently verified.
Frequently Asked Questions
- Are units pet-friendly?
- Yes. The complex lists pet-friendly apartments and has a dog park.
- How long do maintenance requests typically take?
- AC repair requests have taken 1-2 weeks or longer, with some going unresolved and requiring city intervention.
- Can I tour a unit before applying?
- Yes. Leasing staff conduct tours and provide cost breakdowns; request Thearika if available.
Similar apartment complexes nearby
78
Summer Glen Apartments
4.3(158)✓ Google-verified
Staff including managers Selene and Lucy and leasing assistant Bertha go out of their way to address resident concerns with speed and genuine care. Multiple long-term residents cite quick maintenance turnarounds, proactive follow-ups at their doors, and a management team that listens and acts on neighbor disputes, creating a stable community where people want to stay years longer. The complex offers spacious, clean units with washer-dryer connections and covered parking. A recent management change brought noticeable improvement, and residents name maintenance staff like Mario for their professionalism. Pet owners feel welcome, and the grounds and common areas are consistently described as peaceful and well-maintained.
Luxury
60
Melville Apartments
3.5(341)✓ Google-verified
Melville has two very different faces: long-term residents report a calm, well-landscaped community with staff who go out of their way to help, while newer or prospective tenants describe an unresponsive office, unclear rental terms, and serious maintenance failures including pest infestations and broken AC during summer. The property struggles with communication and reliability during emergencies.
Luxury