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Melville Apartments

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 341 Google reviews · How we rank ›

3.5(341) 60 composite score See reviews on Google ✓ Google-verified
Luxury
Melville Apartments
Location
Old Lake Highlands, Dallas
Service
Luxury
Reviews
341
Ranking
#511 in Luxury
Best for
Established residents seeking stability; less suitable for first-time renters or those needing rapid office response.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

Melville has two very different faces: long-term residents report a calm, well-landscaped community with staff who go out of their way to help, while newer or prospective tenants describe an unresponsive office, unclear rental terms, and serious maintenance failures including pest infestations and broken AC during summer. The property struggles with communication and reliability during emergencies.

Praised for
  • Dedicated long-term staff (Esmeralda, Jessie, Jessica)
  • Quick maintenance response to urgent issues
  • Quiet, well-maintained community
  • Natural landscaping and walkable location
Watch-outs
  • Office unresponsive to calls and emergencies
  • Pest problems (roaches, wasps) and maintenance delays
  • Misleading rental process and refund practices
  • Rent increases without explanation
responsive-managementpoor-communicationmaintenance-slowmaintenance-quickquiet-communitypest-problemsunresponsive-officefriendly-staff
Best for: Established residents seeking stability; less suitable for first-time renters or those needing rapid office response.
Think twice if: You need reliable emergency contact with management or are moving in for the first time; office can be hard to reach and rental terms are not always clearly explained upfront.

What Reviewers Like

  • Friendly, attentive office staff on-site (Esmeralda, Jessie, Jessica)
  • Natural landscaping and quiet neighborhood feel
  • Walkable area near transit and retail
  • Maintenance staff live on-site for urgent issues

What to Know Before You Tour

  • Staff members named: Esmeralda, Jessie, Jessica, Tommy Taylor
  • Long-term resident (12 years) reports maintenance arrives quickly for emergencies like water leaks
  • Laundry issues tracked via on-site app with refund requests available
  • Roach problems manageable via optional extermination service and personal traps
  • One resident claims $400 charged for application with apartment auto-reserved without consent
  • Emergency maintenance (AC in summer heat) took three days with no callback

What Stands Out

Luxury
Long-term residents value the maintained landscaping and community feel; newer renters report unclear rental processes and poor emergency communication.

Compare with Nearby Apartments

  • Rated 3.5 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

How We Scored It

How We Score
Star rating 2
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating Breakdown

5
182
4
33
3
11
2
18
1
97

Location & Contact

Address
11201 E Lake Highlands Dr, Dallas, TX 75218

Last verified 2026-09-16

Leasing Office Hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsSwimming poolsFitness centerPet-friendly livingModern kitchensLandscaped courtyards

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

What should I do if I have a maintenance emergency?
Response times vary sharply by issue urgency. Water leaks are reported to be handled quickly. AC failures and other non-emergency issues may take several days with no callback. Email and in-person office visits are more reliable than phone calls.
Are there pet-friendly options?
Yes, the business website lists pet-friendly living as a service. Specific pet policies or fees are not detailed in available reviews.
What amenities are included?
Swimming pools and fitness center with basic equipment (free filtered water available). Laundry issues can be reported via on-site app for maintenance and refund requests.

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Luxury

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Last updated 2026-09-16