Uptown by Onni
The concierge team consistently earns genuine affection from residents, with staff like Sam, Hana, Joey, and Alex specifically named for their warmth and quick problem-solving. The building's Uptown location puts restaurants, Katy Trail, and Klyde Warren Park at your door, and newer units feature quality finishes. The cloud: since Onni took over, basic building systems have deteriorated significantly. One elevator has been down over a month, the garage door was stuck open for weeks creating security gaps, water has smelled like sewage, and hallway maintenance has declined noticeably. Residents feel management prioritizes new tenant acquisition over existing resident care. Management's lease renewal process has frustrated tenants through slow communication and rate surprises that contradicted earlier offers. While the concierge and maintenance staff visibly care, management's responsiveness remains a sore point. The amenities are there and the location is hard to beat, but maintenance reliability and direct tenant communication feel like open wounds right now.
