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The Marquis of State Thomas

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 126 Google reviews · How we rank ›

4.7(126) 76 composite score See reviews on Google ✓ Google-verified
LuxuryAffordable Housing
The Marquis of State Thomas
Location
Oak Lawn, Dallas
Services
Luxury, Affordable Housing
Reviews
126
Ranking
#111 in Luxury
Best for
Urban professionals seeking walkability to upscale dining and shopping, with strong maintenance response.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

Residents consistently praise the walkable Uptown location and the responsiveness of maintenance staff, with many describing the community as safe and welcoming. However, recent complaints signal a sharp decline since management changed: elevators remain down for weeks, fire alarms malfunction during rain, fruit fly infestations persist, and residents report leasing staff becoming unreachable. Older residents note the property once hosted community events; those have vanished along with consistent communication and amenity upkeep.

Staff like Joshua, Bradley, Kannin, and Allie are named repeatedly for genuine care and accommodation. The grounds and pool remain attractive. Yet the shift in property management has eroded resident confidence. Long-term residents specifically lament loss of the sense of community that once justified the premium price.

Recent shift: Management transition has triggered rapid negative shift. Prior reviews (one year ago and earlier) consistently praised community events, responsive leadership, and sense of belonging. Recent reviews (two to three months ago) report communication breakdowns, unresolved infrastructure failures, and vanished community engagement. This aligns with a marked shift from uniformly positive to mixed sentiment in recent months.

Praised for
  • Prime walkable location near dining and shopping
  • Responsive maintenance and quick repairs
  • Friendly, personable staff and management team
  • Well-maintained grounds and landscaping
  • Safe, gated community with strong atmosphere
Watch-outs
  • Recent management transition brought declining service and communication
  • Ongoing infrastructure failures (elevator outages three weeks, repeated fire alarms)
  • Pest issues (fruit flies) since March
  • Outdated gym equipment
  • Parking shortage during business hours
responsive-managementmaintenance-quickfriendly-staffclean-groundssafe-neighborhoodpoor-communicationmaintenance-slowpest-problemsoutdated-units
Best for: Urban professionals seeking walkability to upscale dining and shopping, with strong maintenance response.
Think twice if: Recent management changes have caused unresolved infrastructure problems (elevators, fire alarms) and pest issues; communication has become unreliable.

What Reviewers Like

  • Prime Uptown location within walking distance of Whole Foods, restaurants, bars, and Katy Trail
  • Maintenance team consistently fast and responsive to service requests
  • Personable leasing and office staff who build genuine relationships
  • Gated community with well-maintained grounds and clean pool

What to Know Before You Tour

  • Named staff praised: Joshua, Bradley, Kannin, Allie in leasing and office
  • Maintenance responds quickly even to late-night issues
  • Elevator outage lasted approximately three weeks following a recent storm
  • Fire alarms have malfunctioned repeatedly, sounding for over two hours after storms and intermittently during rain
  • Fruit fly infestation reported by at least one resident since March
  • Gym equipment noted as outdated and not upgraded despite other property investments
  • Grounds feature landscaping and gardens described as well-maintained
  • Pool described as consistently clean

What Stands Out

Luxury
Strong praise for location and staff personalization; recent management decline has damaged trust in premium positioning.
Affordable Housing
No reviews directly address affordability or income-restriction criteria; category appears misaligned with resident feedback on pricing.

Compare with Nearby Apartments

  • Rated 4.7 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 56% of the businesses in this directory.

How We Scored It

How We Score
Star rating 71
Review volume 91
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating Breakdown

5
107
4
11
3
2
2
3
1
3

Location & Contact

Address
2400 Thomas Ave, Dallas, TX 75201
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Studio apartments1 bedroom apartments2 bedroom apartments3 bedroom apartmentsSwimming poolVirtual toursFloor plans

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

How quickly does maintenance respond to requests?
Reviewers report maintenance is fast and responsive, including to late-night issues. One recent resident had a maintenance request completed in a timely manner.
Is the community safe and gated?
Yes, the complex is gated and multiple residents describe feeling very safe. It is located in the Uptown/State Thomas area near Griggs Park and downtown, which residents note is walkable and secure.
What is nearby the complex?
The 2400 Thomas Ave location is within walking distance of Whole Foods, numerous restaurants and bars, coffee shops, the Katy Trail, Griggs Park, Target, Kroger, and PetSmart. Downtown, Knox, and Highland Park are 10–20 minutes away.

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Last updated 2026-09-16