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Uptown by Onni

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 215 Google reviews · How we rank ›

4.5(215) 75 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Apartments
Uptown by Onni
Service
Luxury High-Rise Apartments
Reviews
215

What we found

The concierge team consistently earns genuine affection from residents, with staff like Sam, Hana, Joey, and Alex specifically named for their warmth and quick problem-solving. The building's Uptown location puts restaurants, Katy Trail, and Klyde Warren Park at your door, and newer units feature quality finishes. The cloud: since Onni took over, basic building systems have deteriorated significantly. One elevator has been down over a month, the garage door was stuck open for weeks creating security gaps, water has smelled like sewage, and hallway maintenance has declined noticeably. Residents feel management prioritizes new tenant acquisition over existing resident care.

Management's lease renewal process has frustrated tenants through slow communication and rate surprises that contradicted earlier offers. While the concierge and maintenance staff visibly care, management's responsiveness remains a sore point. The amenities are there and the location is hard to beat, but maintenance reliability and direct tenant communication feel like open wounds right now.

Praised for
  • staff attentiveness and personal touch
  • responsive concierge team
  • prime Uptown location near Katy Trail and AAC
  • modern amenities and finishes
Watch-outs
  • building maintenance failures under new ownership
  • security concerns from garage door issues
  • water quality and sewage odor problems
  • pest issues in gym
  • poor lease renewal communication
responsive-managementmaintenance-slowfriendly-staffsecure-parkingmodern-amenitiespoor-communication
Best for: Professionals seeking walkable Uptown living who prioritize access to restaurants and outdoor trails.
Think twice if: Building maintenance and security concerns have worsened under new ownership; verify current elevator and garage status before committing.

What's working here

  • dedicated concierge staff known by name
  • walkable to Katy Trail, Klyde Warren Park, and American Airlines Center
  • 24-7 concierge and maintenance support
  • newer units with quality finishes

Read this before you tour

  • Named concierge staff Sam, Hana, Joey, Alex praised for responsiveness
  • One of two elevators out of service for over one month as of latest reviews
  • Garage door security issue left open for weeks
  • New management (Onni) took over a few months ago
  • Ivan in maintenance noted for prompt service
  • 24-7 concierge handles packages and guest access

What residents say

Luxury High-Rise Apartments
Top-tier concierge and location offset by recent maintenance breakdowns and management communication gaps under new ownership.

Side by side with nearby options

  • Rated 4.5 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 72% of the businesses in this directory.

Why this score

How We Score
Star rating 63
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

The numbers behind the score

5
184
4
1
3
1
2
4
1
25

Contact the property

Address
2355 Thomas Ave, Dallas, TX 75201

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
luxury rental apartmentshigh-rise apartmentsfurnished suitespool deckfitness centerconcierge support

As published by the business on its own website; not independently verified.

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Questions we get asked

What is the concierge service like?
24-7 concierge handles packages, guest access, and resident requests. Staff including Sam, Hana, and Alex are named repeatedly for responsiveness and warmth.
Is the building secure?
Residents cite security concerns from a garage door that was stuck open for weeks. Check current status with the leasing office.
What's nearby?
The building is within walking distance of Katy Trail, Klyde Warren Park, American Airlines Center, and Uptown restaurants and bars.

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Last updated 2026-08-13