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Uptown by Onni

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 216 Google reviews · How we rank ›

4.5(216) 74 composite score See reviews on Google ✓ Google-verified
Luxury
Uptown by Onni
Location
Oak Lawn, Dallas
Service
Luxury
Reviews
216
Ranking
#136 in Luxury
Best for
Professionals seeking upscale downtown living who prioritize staff service and location over mechanical reliability.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

The best and worst of this property exist under the same roof. Staff excellence, especially concierge (Sam, Hana, Joey, Alex) and maintenance, keeps residents feeling heard and cared for. Amenities and location near Katy Trail and restaurants draw high praise.

Building systems are failing visibly: elevators down a month, garage left unsecured, hallway floors stained, trash chute odor, and water sometimes smells like sewage. New management appears more engaged with events and lease work, but core maintenance issues persist despite the upscale price point.

Recent shift: Recent management change (Onni took over from Windsor) brought more resident events, lease negotiation flexibility, and visible responsiveness. However, critical building failures (elevator outages over a month, broken garage door, water issues) remain unresolved under new ownership, suggesting transition has not yet addressed underlying maintenance infrastructure problems.

Praised for
  • concierge and front-desk staff exceptional and responsive
  • maintenance staff quick and helpful
  • premium location walkable to restaurants and trails
  • upscale units and amenities
  • new management more attentive and event-focused
Watch-outs
  • elevator and garage door failures lasting weeks
  • hallway floors stained and dirty
  • trash chute smells strongly
  • water sometimes smells like sewage
  • pest issues in gym
  • high rent increases at renewal
  • unresponsive prior management
responsive-managementmaintenance-slowfriendly-staffmodern-amenitiesunexpected-feesoverpriced
Best for: Professionals seeking upscale downtown living who prioritize staff service and location over mechanical reliability.
Think twice if: Elevator and building system failures (weeks-long outages) and rent increases of 7-12% annually are concerns; check recent maintenance history before signing.

What Reviewers Like

  • 24/7 concierge with named high-performing staff
  • walkable to Katy Trail, Klyde Warren Park, and dining
  • newly renovated units and premium finishes

What to Know Before You Tour

  • Concierge staff named: Sam, Hana, Joey, Wilson, Christopher, Jasmine, Ashley
  • Maintenance named: Alex, Ivan
  • One of two elevators out for over a month
  • Garage door stuck open for weeks
  • New management (Joey as property manager) introduced resident events and lease negotiation assistance
  • Rent renewals increase 7-12% yearly
  • 24/7 concierge service for package delivery and guest access
  • Prior management (Windsor) had recurring winter elevator failures lasting 1-2 months

What Stands Out

Luxury
Staff excellence and location are luxury-tier, but unresolved building failures (elevator, garage, water quality) undercut the premium positioning and cost.

Compare with Nearby Apartments

  • Rated 4.5 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 77% of the businesses in this directory.

How We Scored It

How We Score
Star rating 62
Review volume 100
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30

Rating Breakdown

5
185
4
1
3
1
2
4
1
25

Location & Contact

Address
2355 Thomas Ave, Dallas, TX 75201

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
luxury rental apartmentshigh-rise apartmentsfurnished suitespool deckfitness centerconcierge support

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

Is there a 24/7 concierge?
Yes. Concierge handles package delivery, guest access, and resident requests around the clock.
What's the parking situation?
The complex has a private garage with electronic door access, though reviewers report the door has malfunctioned and been left open for extended periods.
How often do rent increases happen at renewal?
Reviewers report annual rent increases of 7-12% and note management offered rates higher than written offers during recent renewals.

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Last updated 2026-09-16